PART TIME - CLIENT SUPPORT SPECIALIST - CAPE FEAR NC - DIGITECH

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Company OverviewnSummary:n n This is a part-time, permanent in-office position.n nFull training is provided.n nThe Client Support Specialist's primary responsibility is to ensure client satisfaction by responding to patient inquiries in an efficient, timely, and well communicated manner. The Billing Rep will be dedicated to the Cape Fear, NC client group.n nLocation:n610 Gillespie Street, Fayetteville NC 28306n nOverview:nThe Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.nDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.n nSarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan.nResponsibilities and QualificationsnOrganizational Impact:n nIn this role for Digitech, you are our brand ambassador for our client and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.n n nEssential Duties and Responsibilities:n nn Dedicated to answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departmentsnnn Determine resolutions to customer issues while adhering to our client rules and expectationsn Process client requests to add information to an account such as insurance or patient demographic information or edit existing informationn Assist Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources nnn Work with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serven Scan and mail checks to lockboxn Meet or exceed all production standards without sacrificing qualityn Work internally by gaining an understanding of all departments and how they work together toward payment of all EMS claimsn Handle correspondence via mail, email and telephone; perform other duties as assigned by managementn Comply with all company policies and procedures; adhere to Corporate Compliance Program and Standards of Business Ethics guidelinesn Assist senior management in identifying and implementing efficient processing methods and proceduresnnSkills/Experience Required:nn Strong computer skills. Basic understanding of MS Outlook, Word and Exceln Minimum typing of 40 wpmn Must be a quick learner and willing to ask questionsn Able to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of dutiesn Ability to work independently, and be accountable for your workn Able to handle large volumes of work while meeting tight deadlinesn Ability to identify issues, know what questions to ask, and determine solutionsn Excellent attention to detail and accuracyn Able to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessaryn Must be punctual and dependablen Collaborative team player; able to work with all internal departmentsn Previous experience dealing with the public is helpfuln Bilingual, English / Spanish speaking is a plus, but not required.nnOur mission is to be the best partner for those who save and improve patientsu2019 lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.nEEO/M/F/Veterans/Disabled 

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