Federal Express International, Inc.
000 : Corporate
Address Line 1:
7900 Legacy Drive
The Proposal Specialist develops, executes, and manages the proposal life cycle for customer-facing proposals, Requests for Proposals (RFPs), Requests for Quotes (RFQs), pre-qualification documents and proposal presentations for the sales organization. As the proposal process subject matter expert, this role interacts with multiple levels of the organization including senior leadership to craft creative and customer-centric responses that support current business strategies and align with FedEx Office branding and legal guidelines.
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Team with Customer Solutions, Operations and Commercial Pricing to develop Proposal Solution
Review and interpret RFPs against corporate capabilities; conduct additional customer research and participate in customer RFP Q&A sessions to aid in the proposal process
Lead efforts to improve proposal management process and present recommendations to management
Write, edit, format and design proposals, presentations, and other documents to be client-centric and tailored to RFP guidelines
Collaborate with the sales team and management to identify and evaluate barriers of selling that impact proposal response
Possess an understanding of sales support model, proposal best practices and changing competitive landscape to benchmark win rates against industry standards
Maintain consistent interaction with Proposal Team, Legal, Customer Solutions and others as needed to effectively comply and respond to RFP requirements
Perform ongoing project management, including management of people, timelines, tasks, issues and risks associated with proposal responses
Produce print-ready final responses and manage confirmation of final delivery of all proposals.
All other duties as needed or required
Minimum Qualifications and Requirements
Bachelor's degree in Marketing, Journalism, Communications or related field
Master's degree preferred
5 years proposal writing or related experience
2 years sales, sales support or customer-facing roles focused on developing business relationships
Prior experience with sales processes, operations, organization/workflow and customer agreements
Advanced proficiency with Microsoft applications (Word, Excel, Visio, SharePoint and PowerPoint) and Adobe Creative Suites
Experience leading and facilitating cross-functional design/work teams with both field and corporate members
Prior experience in project management and process improvements
Training and/or certification in formal proposal methodologies and industry-wide best practices in proposal management preferred
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.) Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office Quality initiatives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance.
If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.