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Community Experience Associate

Location
Boston, MA

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Job Description
DraftKings is a leading sports entertainment brand that creates the most exciting digital sports competitions and experiences on the planet. Our mission is to make sports better – and make better sports fans – by bringing fans closer to the game. Founded in 2012, we are the signature tech startup of our generation in Boston. 

This is a unique opportunity to work at a company experiencing explosive growth while inventing an industry. We bring the most incredible experiences and the industry's biggest contests to our players. We are looking for exceptional talent to play for our team! Apply today and be a part of our success story.
We are seeking a Community Experience Associate
to process information to empower the evaluation of changes in sentiment within the player community. The measurement and appraisal of sentiment allows the DraftKings Community Team to prioritize company goals while advocating for progress in support of a constant desire to be a customer-first company.
Responsibilities:
Support a world class customer sentiment research and customer service team
Promote operation enhancements that are driven by feedback from influential players within the community
Implement Net Promoter Score (NPS) closed loop communications with sentiment promoters and detractors
Mine Sportsbook and DFS social communities / forums for sentiment drivers, and participate in the crafting of tailored messages within these communities
Advocate for an all players mindset on behalf of the DraftKings Community Team as we grow the business
Qualifications:
Bachelor’s degree in business management, public relations, journalism or related field
Advanced Microsoft Office / Google Docs experience
Excell at oral and written communication while remaining extremely detail-oriented, organized, and proactive
Desired Traits:
Excellent interpersonal, verbal and written communication skills
Demonstrate product knowledge and issue resolution
Display empathy for the needs of the customer while exhibiting self control
Critical thinking / proactive self-starter with the ability to work independently
Meticulous attention to detail while working well within a team to achieve a common goal
Ability to work flexible hours on occasion
Passion for sports / fantasy sports, and an understanding of the customer experience
Comfortable in a fast paced environment, with a consistent energetic and positive attitude

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