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Veterans Outreach Coordinator Job

Company name
Massachusetts General Hospital

Boston, MA

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Veterans Outreach Coordinator for the Red Sox Foundation and MGH Home Base Program

The Home Base Program is seeking a dynamic and entrepreneurial warrior to identify, motivate and guide into care veterans and families struggling with the invisible wounds of war. The Home Base Veterans Outreach Coordinator will be part of a vital team of professionals and will serve as a critical boots on the ground liaison between The Home Base Program and the veterans community.

The Red Sox Foundation and Massachusetts General Hospital (MGH) Home Base Program is an initiative supported by philanthropy that serves New England by identifying, motivating, and treating veterans and families impacted by the invisible wounds of war. Having served over 11,000 veterans and families in clinical care alone through 2017, the Home Base Program is recruiting a qualified candidate to help significantly expand its impact in 2018 and beyond.

The Home Base Program serves the nation as a successful private-public partnership and as a source of communication and educational resource to health and community providers seeking to support our veterans. In addition, the Home Base program serves as leader in research, identifying and implementing new treatments for post-traumatic stress (PTS) and traumatic brain injury (TBI) and other deployment-related mental health challenges.

General Job Description:

The Home Base Program's Veterans Outreach Coordinator serves as the first point of contact for veterans and their families seeking care and/or education regarding Post Traumatic Stress (PTS), Traumatic Brain Injury (TBI) and other combat-related stress. The Veterans Outreach Coordinator role educates and provides outreach to New England-based veterans and their families about Post Traumatic Stress (PTS) and Traumatic Brain Injury (TBI), and encourages the community to take advantage of services available through the Home Base Program. The Coordinator is an employee of MGH and works alongside a team of world class medical professionals to help educate veterans, their families, social workers, employers, community service providers, veterans groups and others as to how to recognize symptoms of PTS/TBI and the ways in which they or their loved ones can seek help. The Veterans Outreach Coordinator guides veterans through the treatment evaluation process in the Home Base Clinic and works closely with the Clinical staff in the Home Base Program around patient case management and ongoing monitoring of patient needs. The Coordinator provides active patient outreach, including phone, email, in-person meetings and text messaging.

Responsibilities of the Home Base Veteran's Outreach Coordinator include:

Serve as a critical member of the treatment team acting as a liaison between Home Base clinicians and individual veterans and their families to guide them to seek the appropriate care at Home Base.

Create and sustain meaningful, trusted relationships with New England veterans and local organizations serving all era veterans and provide community education and outreach regarding the Home Base Program resources available.

Advise and provide regular and detailed feedback to senior leaders in the Home Base program, clinicians, and administrators on the successes and challenges related to connecting all Era veterans with potential PTS/TBI issues to seek diagnosis and treatment at Home Base, and on ways to more effectively reach this population. As part of the Outreach Team, serve as the veteran face of the Home Base Program and work with Communications and Development team to gather support and raise awareness for the mission of the program.

Work closely with the Clinical Social Workers to manage patients and their families and to ensure patient participation in the program and to assist with treatment planning in a case management capacity.

Maintain current resource database and identify resources outside of MGH to address the referral needs for patients and families including legal services, housing resources, etc.

Develop and manage additional Home Base Programs such as the Resilient Warrior Course and the Warrior Health and Fitness Program.

Plan, Coordinate, and Execute Adventure Series activities for New England Veterans and Family members.

Ability to listen and manage stressful situations and respond calmly and professionally in a safe, secure and reassuring manner.

Job Location: The Veteran Outreach Coordinator will be New England - based. The Home Base Clinic is located at Massachusetts General Hospital in Boston, but the Veterans Outreach Coordinator will work both in the Clinic in a case-management capacity and travel throughout New England (with the potential of National travel) in fulfillment of other Outreach responsibilities.


Qualifications/Experience Required:

Bachelor's degree preferred.

Minimum of 1 year military experience.

Familiarity with PTS and TBI, and the accompanying challenges veterans and their families with these conditions face.

Experience working with people and/or advocacy work.

Collaborative, team player, with a patient service orientation.

Knowledge of the Veterans Administration (VA) system and other community-based Veteran resources.

Must have an honorable discharge (proof of DD 214 required).

Reliable transportation required as travel throughout New England including some weekend and evening appointments.

Excellent communication skills including effective public speaking skills.

Proficient in Microsoft Office suite applications.

Must possess an ability to work in a complex, fast-paced, changing environment.

Relentless dedication, high energy and total flexibility in scheduling and workload.

Effective public speaking ability - must be comfortable speaking to large audiences as well.

Additional Skills Preferred:

Ability to advocate and negotiate systems within MGH and outside of MGH on behalf of veterans in the program.

EEO Statement

Massachusetts General Hospital is an Equal Opportunity Employer.

By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

Partner's Healthcare is acting as an Employment Agency in relation to this vacancy.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Massachusetts General Hospital
Website :

Company Profile
Since 1811, Massachusetts General Hospital has been committed to delivering standard-setting medical care. Throughout the decades, the hospital has had a consistent commitment to advancing that care through pioneering research and educating future health care professionals.The third oldest general hospital in the United States and the oldest and largest hospital in New England, Mass General continues its tradition of excellence today. Mass General has consistently placed among the top hospitals on the U.S. News & World Report Best Hospitals Honor Roll since the survey began in 1990. In 2015, Mass General was named #1 in the nation based on our quality of care, patient safety and reputation in 16 clinical specialties. In 2013, Mass General was also redesignated a Magnet hospital, the highest honor for nursing excellence awarded by the American Nurses Credentialing Center.

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