Washington Metropolitan Area Transit Authority - WMATA
Public Communications Coordinator
MD - Carmen Turner Facility
Graduation from an accredited college or university with a Bachelor's degree in Public Relations, Communications, Public Administration, Public Affairs, Journalism or related field. Minimum of six (6) years of experience in a large service delivery organization, preferably transportation or travel. Experience in media relations and day-to-day contact with reporters, bloggers and editors is preferable.
Or an equivalent combination of post high school education and minimum of ten (10) years experience in a large service delivery organization, preferably transportation or travel. Experience in media relations and day-to-day contact with reporters, bloggers and editors is preferable.
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
This position is responsible for disseminating public information of the day-to-day operations of the Bus Operations Central Control offices, which is nearly a 24/7 operation. The incumbent is responsible for communications and providing current, accurate information to customers and employees and the media regarding service, delays and/or service disruptions in a timely and consistent manner. This position reports to the Supervisor, Public Communications and liaisons with the Superintendents of the Operations Control Centers of Bus regularly. The incumbent works and writes well under short deadlines and in high pressure, crisis situations. The incumbent has considerable latitude for independent judgment to identify situations requiring public notification and able to perform multiple tasks simultaneously.
Writes and distributes electronic alerts for Metro customers regarding service disruptions.
Updates WMATA's website with service information required during service disruptions and/or reroutes and inclement weather conditions.
Updates WMATA's website with service information required for short and long term bus detours.
Contributes information for news releases pertaining to Metrobus bi-annual and weekend service changes, short and long term detours and service disruptions.
Establishes and maintains effective liaison with both the Rail and Bus Operations Control Center Superintendents and other personnel and other offices to enhance customer advocacy.
Assists in the development and implementation of customer communications plans including printed materials, signage, website information, station, and passenger display announcements, and electronic alerts, for public dissemination.
Maintains a pipeline of upcoming scheduled initiatives (i.e., bus detours, track work shuttles) requiring public notification.
Provides a regular report to supervisor on performance activities and future initiatives.
The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
Verification of education and experience
Criminal Background Check
Credit history report for positions with fiduciary responsibilities
Successful completion of a medical examination including a drug and alcohol screening
Review of a current Motor Vehicle Report
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.
The Washington Metropolitan Area Transit Authority (Metro) was created by an interstate compact in 1967 to plan, develop, build, finance, and operate a balanced regional transportation system in the national capital area. Metro began building its rail system in 1969, acquired four regional bus systems in 1973, and began operating the first phase of Metrorail in 1976. Today, Metrorail serves 86 stations and has 106 miles of track. Metrobus serves the nation's capital 24 hours a day, seven days a week with 1,500 buses. Metrorail and Metrobus serve a population of 5 million within a 1,500-square mile jurisdiction. Metro began its paratransit service, MetroAccess, in 1994; it provides about 2.3 million trips per year.