Philadelphia, PA, United States
Marketing, Pr, Advertising
Senior Performance Consultant- Philadelphia','191873','','Cox Automotive','!*!Dealer.com, a Cox Automotive Brand, is currently hiring a team of Senior Performance Consultants with automotive and digital advertising experience to join our Subaru team. This role is remote and travels up to 80%. We are looking for someone to work out of the Philadelphia area.The Senior Performance Consultant is responsible for client performance and satisfaction by proactively interacting with dealership key decision makers inside a specific geographic territory to provide consultative strategic digital marketing recommendations and actionable insights that increase clientproduct utilization and effectiveness across Dealer.com/Cox Automotive suite of digital marketing products and services. The Senior Performance Consultant will be responsible for managing accounts via webinar/phone and in-person visits to drive customer engagement.KEY RESPONSIBILITIES:Identification, Execution and Consultative Delivery of client Digital Marketing Strategies across a portfolio of accountsEffectively manage performance and results of digital marketing channels for assigned accountsMonitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives and provide consultative strategic digital marketing recommendations in order to achieve improved results.Demonstrate “ownership” of account by responding to client requests and issues in a timely and urgent mannerConfigure, troubleshoot and provide quick resolution to a variety of digital marketing (websites/advertising) needsUtilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate actionWork with ‘at risk’ clients and determine action plan to turnaround and retainWork with, contribute and manage the action(s) required to turnaround ‘cancelled’ accountsEngage and participate in the exchange of ‘best practices’ across entire Performance Management teamTo work with new PM team members as required in mentoring activitiesPROCESS:Build and develop strong working relationships with Dealer clients and all contacts in the dealershipsConduct in-person meetings or webinar/phone contacts each work day to meet target engagement goalsEffectively manage time and activity to successfully engage with every client at least once each month either in person or over the phone.To schedule any travel in a way that allows for maximum time with clients and ‘reach’Construct and communicate contact summary reports with appropriate documentation','','','!*!REQUIRED QUALIFICATIONS:5 years of progressive and successful experience in retail automotive management OR in a combination of the following:retail automotive preferably at the management levelsuccessful account management experience in the auto, advertising, software/technology solution industriesDemonstrated knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)Demonstrated understanding of dealership operationsDemonstrated advanced written, verbal and phone communication and interpersonal skillsProven experience and the demonstrated ability to effectively work with all levels within the dealershipDemonstrated advanced customer service skills and outstanding relationship management capabilitiesHighly motivated self-starter capable of working in a team environmentPersonal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentless and being highly driven.Demonstrated proficiency in using SalesForceDemonstrated computer proficiency including MS Office – Word, Excel & PowerPointDemonstrated knowledge of HTML, CSS, broad website concepts, website analytics tools, and Google AnalyticsStrong analytical skills and data-driven thinkingAble to travel as necessary, anticipated 70 -80 % depending on market. Travel includes overnight stays in markets and travel to team meetingsEDUCATION REQUIRED:Bachelor’s Degree in Marketing, Business, Communications or other related field preferred or equivalent work experience may be considered#LI-263','!*!About Cox Automotive Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.','Cox Automotive','US-PA-Philadelphia-1601 Market St','','Regular','Individual Contributor','Day Job','','Yes, 75 % of the Time','Full-time','Ongoing','Senior Performance Consultant- Philadelphia
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