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Public Information Officer Supervisor (Communications Branch Manager)

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Phoenix, AZ
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Position Overview

The Public Information Officer Supervisor has responsibility for developing, implementing and managing sound business strategies within the Transportation Department for Maricopa County.  The goal of this position is to develop and train staff members to provide exemplary service to our internal and external customers.  You can make a difference in the community you live in and work in, while showcasing skills that indicate your passion for community improvement, department initiatives, career growth, and personal development. 


We are looking for a Communications Branch Manager with a focus on community relations, media relations, social media, graphic design to provide oversight of Community Relations Officers who manage the Adopt a Highway and audio/video/photography services and enhancing public services.  Our desired candidate will have specific experience in Govdelivery or other electronic mail distribution systems and supervisory and/or program development and management experience.  Your adventure with Maricopa County awaits!


Position Qualifications

Minimum education and/or experience:

Bachelor's degree and three (3) years of increasingly responsible public and community relations, public information, social media and media relations, graphic design and event coordination experience. An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year for year basis.

Specialized training, certifications, and/or other special requirements:

Must possess or have the ability to possess by time of hire a valid Arizona driver's license.

Knowledge, skills, and abilities:

Knowledge of:

Principles, techniques and objectives of public involvement as applied to government agencies. Social media and media relations, graphics and publication of written material and audio-visual equipment and its uses.

Skill in:

Composing news articles, speeches, radio and television scripts, reports and letters. Managing professional/technical staff involved in public relations. Effective written and verbal communication to a variety of audiences. Public speaking, giving presentations and giving media interviews.

Ability to:

Use a personal computer, a variety of computer software, and other office equipment essential to performing daily activities.

Preferred education and/or experience:

Four (4) years of increasingly responsible public and community relations, public information, social media and media relations, graphic design and event coordination experience. Experience in supervision and/or development and management.

Working conditions:

Must be able to work in all-weather types (extreme heat, cold, wind, rain); must have manual dexterity of hands and body to operate office equipment as well as handle field conditions as needed; must be able to hear, see, climb, crouch, bend, and lift/carry up to 50 pounds with or without assistance of a cart or device. Must be able to manage frequent interruptions, time pressures, high work volumes, multiple and complicated tasks, prompt decision making and interaction with government officials and the public, must constantly maintain accuracy, ethical behavior and professional demeanor. Must be able to work closely with other team members to complete assigned tasks. Will also be exposed to long hours of sitting and using a computer. Must be available to work nights and/or weekends for meetings, events or emergency response.

Essential Job Tasks

Develops, implements and evaluates the communications program for MCDOT. Supervises and develops staff members responsible for public information, public involvement, marketing, social media and media relations, community relations, written communications, events coordination, media relations, graphic design, website development and audio/video/photography production services. Supervises and coordinates MCDOT social media and media outreach program including: creating/reviewing social media campaigns and posts, reviewing and preparing news releases, responding to media inquiries and maintaining liaison to the local news media. Collaborates with other MCDOT branches and divisions to provide communication, video, photographic, website, animation, graphic, messaging and event support services. Assists staff members with planning, coordinating and prioritizing MCDOT's communication projects to meet division and organizational objectives. Serves as MCDOT spokesperson in highly sensitive and/or complex matters. Develops and reviews staff reports related to communication branch activities. Presents reports to management team, commissions, boards, and community organizations. Reviews all published material prepared and/or distributed by MCDOT. Reviews and oversee the content of MCDOT's websites. Directs, oversees, and participates in the development of the branch's work plan, assign activities, projects and programs. Monitors workflow, review and evaluate the work of subordinate employees. Consults with management on a daily basis regarding problems affecting communications and in formulating processes that will strengthen community relations. Conceptualizes, develops, and implements major media and advertising campaigns, marketing programs, and various special projects. Develops and implements the Communications Branch budget. Participates in the forecasting of additional funds needed for staffing, equipment, materials, and supplies. Administers the section budget.

Selection Procedure

The hiring authority will select the successful candidate based on departmental needs.

All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation.  A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County.  These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices.

Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.

Maricopa County offers a Total Compensation Package that includes competitive salaries 

and a comprehensive, affordable benefits package

.  High value is placed on employee well-being and meeting the needs of our employees and their families. Our benefits package is comprised of traditional benefits like medical, prescription, dental, vision, and other health benefits. Employees are supported by various wellness programs including classes, coaching, and fitness center opportunities.  Our generous benefit options are some of the best in Arizona and just one of the unique advantages of working for Maricopa County.  Below is a representative listing of typical benefits received by most full-time employees.

Holidays and Leave

Maricopa County observes ten paid holidays per year. Most County employees accrue vacation (starting at three weeks per year for full-time employees) and sick leave (starting at one hour for every 30 hours worked for all employees). Employees also receive paid leave for other needs such as jury duty, civic duty, and bereavement. 

Medical, Prescription, Behavioral Health, Dental, Vision, and Flexible Spending Accounts

We understand how important health care is to maintaining a good quality of life. We also know our employees want to have the freedom to choose benefit plans to best meet their needs.  Eligible employees may choose from four medical plan options, an HMO, PPO, and two HDHP (High Deductible Health Plans) with a health savings account. When employees enroll in medical coverage, they are automatically enrolled in prescription and behavioral health coverage as well. There are three dental plans from which to choose, two PPO plans and a pre-paid dental plan that functions like an HMO.  As is the case with medical, the plans range in cost, flexibility, and network of providers.  The vision plan provides employees and their covered dependents access to routine vision services and materials, including an annual eye exam.   For those who wish to set aside pre-tax dollars to pay for eligible healthcare and dependent care expenses, the flexible spending accounts are suitable for that need.

Life and Disability Insurance

Because life sometimes takes unexpected turns, the County offers life insurance coverage to help employees and their loved ones in the event of death.  Basic life and basic accidental death & dismemberment insurance equivalent to one times an employee's annual base salary is provided at no cost, with the option for employees to purchase additional coverage including spouse and child life insurance. Disability insurance is available to replace a portion of an employee's salary should they experience a short-term illness or injury.


Eligible employees are covered by one of several State-sponsored retirement pension plans, including the Arizona State Retirement System (ASRS) and the Public Safety Personnel Retirement System (PSPRS).  Additionally, there's the option to contribute to a 457(b) Savings Plan that provides employees with a variety of investment opportunities.  For those employees who retire from the County and from their retirement system, and have accrued 1,000 or more hours of sick leave, the County makes a $10,000 contribution to a Post-Employment Health Plan set up on their behalf to be used for payment of eligible out-of-pocket healthcare expenses.

Group Legal Plan

Maricopa County offers employees group discounts to purchase coverage for legal services such as adoptions, family matters, wills and trusts.


Maricopa County's 

Wellness Works

 program promotes health and wellness for employees and their families by focusing on physical activity, good nutrition, self-care and stress management. Maricopa County offers eligible employees a wellness incentive for completing a health assessment, being tobacco-free, and integrating health and well-being activities into their lives. By meeting a set of criteria, employees and their families can get reimbursed for participating in a Weight Watchers Program. On-site fitness facilities and fitness classes are provided to employees at various locations around the County. Employees and their families also have the opportunity to receive a discounted fitness club membership at LA Fitness. Employees have access to smoking cessation programs and health-related classes on various topics including nutrition, exercise and stress management. Employees located downtown benefit from an onsite pharmacy and clinic. Every fall, flu vaccines are offered to employees at various County locations. 

Employee Assistance Program (EAP)

When employees and their families are faced with personal issues, confidential, short-term counseling and referral services are available to them at no cost.  

Employee Discounts

Maricopa County subscribes to a service association which provides employees with volume discounts for sporting events, entertainment, and many other services.

Commute Options Program (COP)

Maricopa County provides free Valley Metro passes for the bus and light rail systems for commuting to/from work; a vanpool subsidy is also provided. Employees can decrease stress, decrease wear and tear on their vehicle and help the environment all at the same time.

New Employee Orientation (NEO)

NEO provides new employees with information about Maricopa County such as: history, organizational structure, Merit Rules, County policies and procedures, County pay system and benefits and employee programs.

Rewarding Ideas/Employee Suggestions

Employees are provided with incentives to generate ideas for improvements that result in cost reduction through increased efficiency and productivity, improved processes and procedures and elimination of duplication and waste. Our employees' ideas could put money in their pocket!!

Tuition Reimbursement

To promote Maricopa County's long term employee retention objectives, our employees are eligible to receive financial assistance to continue their education, help make them more productive, enhance their job performance, and equip them to pursue new opportunities within County government.

To learn more about the County's generous benefits, visit the  Maricopa County Employee Benefits and Wellness



Prior to hire, background investigations are conducted on candidates for positions. All information contained in your online application MUST be accurate, including but not limited to criminal history, education details, and employment details. Incomplete or inaccurate information contained in your online application may delay the background investigation process, or result in your removal from employment consideration. Your resume is NOT a substitute for the information requested in the online application.

By checking this box, I confirm that I have reviewed all information provided in my online application and believe the information to be complete and accurate to the best of my knowledge.


Please identify your highest level of education COMPLETED. IMPORTANT: LIST ALL EDUCATION IN THE APPLICABLE SECTION OF THE APPLICATION. Please indicate type of diploma/degree, college major/minor, and name of institution. If you did not complete a degree program, include your high school diploma/GED information, as well as the number of college semester/quarter hours completed. NOTE: Failure to provide complete information will likely result in the disqualification of your application.


Master's degree

Bachelor's degree

Associate's degree

Technical school (non-Associate's degree)

High School diploma or GED

Less than a High School diploma or GED certificate


Please identify your years of responsible public and community relations, public information, social media and media relations, graphic design and event coordination experience.

7 or more years

6 or more years but less than 7 years

5 or more years but less than 6 years

4 or more years but less than 5 years

3 or more years but less than 4 years

2 or more years but less than 3 years

1 or more years but less than 2 years

Less than 1 year or no experience


Please identify your years of experience in supervision and/or development and management.

5 or more years

4 or more years but less than 5 years

3 or more years but less than 4 years

2 or more years but less than 3 years

1 or more years but less than 2 years

Less than 1 year

No experience

Required Question


Maricopa County




301 W Jefferson

Suite 200

Phoenix, Arizona, 85003

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Company info

Office of the Legal Defender - Maricopa County
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