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Online Community Management Specialist Digital Social

Company name
Southern California Edison Company

Rosemead, CA

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Description Are you looking to make a difference in your career? We\u2019re working on smarter grids, cleaner energy and tools to help people manage energy more efficiently. Introduction If you appreciate the freedom to create and contribute new and innovative ideas in a \u201cstartup\u201d environment, yet do so with the infrastructure of a $14 billion company around you, then you\u2019re in the right place. Southern California Edison is one of the nation\u2019s largest investor-owned electric utilities, and the Digital Communications team is one of its newest and most agile groups. We have grown from no full-time staff in early 2012 to seven today, and we have established ourselves as an industry leader, winning back-to-back PR News Social Media Icon Awards and being named by E Source as a Top 5 Utility \u201cSucceeding with Social Media\u201d (out of more than 50 considered). About Corporate Communications\u00a0 We work closely with company leaders to keep our customers informed about everything from ways they can be more energy efficient and save on their bill, to day-to-day changes in service. We use many traditional vehicles, such as TV, Radio and Newspapers, and increasingly we are using digital platforms, such as web and social, to provide timely and useful information about our programs and services. Our digital team works traditional hours, but is designed to scale up to 24\/7 to manage real-time communications during storms and emergencies Position Overview: The Digital Communications Specialist plays a key role developing, designing and publishing content across all of the company\u2019s owned web and social media properties. S\/he will also support the redesign of external and internal web properties and in so doing will play a consequential role in ensuring that SCE continues to communicate with its customers and employees in a way that is constantly pushing for innovation while striving for simplicity. Typical responsibilities include: Create, publish, manage and moderate content across SCE\u2019s award-winning social media channels (including Facebook, Instagram, LinkedIn and multiple Twitter accounts). Work collaboratively on a social media publishing platform (like Sprout Social). Must have sound judgment and demonstrated success communicating direct-to-customer(s). Must have demonstrated understanding of the nuance of speaking in \u201cbrand voice.\u201d Ability to \u201clisten\u201d to social conversation(s) about SCE across multiple platforms\/channels, and to serve as a \u201cfirst responder\u201d for Corporate Communications (in terms of identifying trends and\/or conversations around a topic that may have the potential to become a more significant issue). Experience conducting typical responsibilities of a web producer; as an editor for web content, including written and various multimedia content, managing and producing online content, using a content management system and other web development tools. Familiarity with SharePoint lists, libraries, pages, publishing, web parts, importing, exporting, and navigation. Ability to develop and use tools and resources to monitor social media analytics and website usage, and to identify trends that lead to insights that lead to a better customer experience. Ability to work under tight deadlines, and flexibility to adjust and adapt to constantly changing conditions. Will be expected to create and maintain a safety-conscious work environment. Must demonstrate effective decision-making, results delivery, team participation and the ability to stay current with relevant technology and innovation. Demonstrating strong ethics, interpersonal skills, communication and the ability to effectively manage stress and engage in continuous learning. As needed, may be called upon during non-traditional hours \u2013 evenings and weekends and even overnight.\u00a0 Qualifications Minimum: Two years of experience creating, writing and editing content-and managing conversations- on various social media platforms (Facebook, Twitter, Instagram, etc.) A Bachelor\u2019s Degree in Communications, Journalism or related field. Desired: Experience working in a news or deadline-oriented environment Three to five years of experience as a social community manager \u2013 creating content and managing conversations \u2013 for a corporate social media account Comments: Candidates for this position must be legally authorized to work directly as employees for any employer in the United States without visa sponsorship. Southern California Edison, an Edison International (NYSE:EIX) company, serves a population of nearly 14 million via 5 million customer accounts in a 50,000-square-mile service area within Central, Coastal and Southern California. Join the utility leader that is safely delivering reliable, affordable electricity to our customers for over 125 years. SCE is a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you require special assistance or accommodation while seeking employment with Southern California Edison, please call Human Resources at (800) 500-4723, and choose option 3 for the Employee Information Center. Representatives are available Monday through Friday, 8 a.m. to 4 p.m., Pacific time, except Wednesdays when the center closes at 2:30 p.m., and holidays, or (800) 352-8580 (Telecommunications device for the hearing impaired - TTY). *LI-PJ1

Company info

Southern California Edison Company
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Company Profile
Southern California Edison (SCE), an Edison International company, is one of the nation’s largest investor-owned utilities. Our service territory includes about 430 cities and communities with a total customer base of about 4.9 million residential and business accounts. The company serves nearly 14 million people in a 50,000 square-mile service area with Central, Coastal and Southern California.

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