2537 - Change Management/Communications Specialist
Please note that this is a 6 months contract position. Responsible for development and execution of communications strategy, including development of ongoing communications tools (e.g. Town Hall, digital, email) for North America. Responsible for execution of change management framework, methodologies, and tools, including assessing business readiness, stakeholder engagement and other change activities in North America. Tailor communications and change management strategies, tools and templates to meet any regional requirements. Create specific change management plans to ensure proper assimilation of resources in support of transitions. Assist service delivery teams in the development of communication of strategies and messaging for GS functions. Support Change Management initiatives through development of a complementary communication strategy. Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for future training reference. Must have the ability to think strategically, deliver on tactical activities and work well with peers and leaders across the organization. Excellent written and verbal communications skills are required, as is a high-level of business acumen with an ability to explain complex business strategies in a straightforward and easily understood manner. Communicate and interact effectively with team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members. Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role. Qualifications Minimum of a Bachelors Degree is required. A degree in Communications or Human Resources is preferred. A minimum of five (5) years of progressive change management and/or communications experience is required, preferably with a shared services experience. Effective and strong partnership and relationship building skills with key stakeholders is required. Ability to reinforce a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes is required. Track record to drive business results identifies and capitalizes on opportunities, identifies risks/issues, assesses implications, formulates recommendations, and drives sound decisions that deliver results is required. Relationship management, coaching and collaboration skills is required. Analytical and strategic thinker is required. Uncompromising commitment to client and customer satisfaction is required. Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities is required. Excellent written and verbal communication abilities is required. Experience in web design and content production is required. Advanced experience with Sharepoint and Microsoft Office 365 is required. Experience in copywriting and editing is required. Solid understanding of project management principles is require For consideration, please reference job number 2537
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