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Communications Manager Pharmacy Provider Managment - Multiple Locations

Company name

Schaumburg, IL

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No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions. And you'll do your life's best work.(sm)

The Pharmacy Network Communications Manager, will provide comprehensive, collaborative communications leadership and guide development and execution of high - impact communications that inform and educate the Pharmacy Providers in OptumRx Networks, on client programs and services and needed information. The primary function is to be responsible for ALL Communication that will be provided to the Pharmacy Provider Network, from fax blast communication, proactive communication projects and the Pharmacy Provider Manual. This position requires expertise and knowledge of PBM (Pharmacy Benefit Manager) activities, Pharmacy Provider functions with PBM, continued communication with legal and knowledge of the Pharmacy Provider Manual.

The communications manager is responsible for the strategy, planning, and execution of assigned communications for OptumRx. Primary responsibility will be to manage assigned aspects of communications with OptumRx to Pharmacy Provider Network in partnership with reporting analyst, the OptumRx Client Account Managers, Legal, other leaders, and the Director of Pharmacy Network Management.

If you are located in Illinois, Minnesota or Nevada, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Manages communications for OptumRx to Pharmacy Provider Network

Develops and implements strategic and tactical plans for communications initiatives that are aligned with OptumRx' overall communications efforts

Seeks out and promotes new avenues for communications efforts for the Pharmacy Provider Network

Manages the process of gathering content, writing, editing and securing approval for assigned communications from subject matter experts

Helps create any necessary communication announcements for emergencies, natural disasters and know downtime for systems

Review and approve Pharmacy Focus Newsletter on a monthly basis

Collaborates with Director to ensure messages are aligned and accurate for specifically indicated projects

Assists with the OptumRx Provider Portal and works closely with key constituents to ensure information is accurate and timely in order to meet the needs of pharmacy providers and clients

Collaborates with account managers and subject matter experts to respond accurately to questions and directs written response

Proactively builds effective relationships and positive communication with internal departments in Industry Relations to assist with to quick turnaround deliverable communications requests

Champions OptumRx brand standards in all communications

Understands business dynamics, cycles, products and marketing initiatives and helps identify, prioritize and execute communications that ensure adherence to the OptumRx brand

Collaborates with OptumRx resources to help communicate technical outages and issue resolution

Develops and manages all of the Pharmacy Provider Manual

Demonstrate understanding of our business (e.g., organization structures, business strategies, current initiatives, goals, and objectives, global businesses)

Collaborate with applicable stakeholders to help define their communications needs and preferences (e.g., business objectives or issues to be addressed, desired outcomes, root cause analysis)

Manage communication projects such as Pharmacy Provider Survey and perform post - campaign evaluation of survey and identify lessons learned and recommend changes for future campaigns based on results

Design / recommend effective feedback processes (e.g., surveys, email)

Revise / update communications content / approach as needed, based on the need of client account teams

Maintain knowledge of current and emerging trends in communications

Provide training / coaching / feedback to those reporting to this position

Required Qualifications:

Bachelor's Degree in Communications, Journalism or Public Relations

5 years of Communications experience

People Management Experience

Experience in professional writing and editing experience

Experience working with full suite of Microsoft Office applications including Outlook, Word, Excel and PowerPoint

Experience in translating technical and scientific information into layman's terms

Experience in interpreting Legal Language and working with Regulatory Affairs

Preferred Qualifications:

PBM experience

Provider or Healthcare Communications experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: PBM Communications, Provider Communications, Las Vegas, NV, Nevada, Schaumburg, IL, Illinois, Eden Prairie, MN, Minnesota

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Company Profile
We collaborate with partners across the system to lead change in health care. Together, we are transforming health care for a better future for everyone we serve. Our partners choose us for our combination of unique capabilities.

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