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Senior Director Reputation and Issues Management - Marketing and Communications

Pittsburgh, PA, United States

Posted on
Dec 09,2019

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Senior Director, Reputation and Issues Management - Marketing and Communications','2014505','!*!Job Summary**MEMBERS ONLY**SIGN UP NOW***. is a private, global research university that challenges the curious and passionate to deliver work that matters. Our world-class institution has distinctive areas of excellence and a culture marked by ambition and a deep, practical engagement with the challenges facing society. We produce impactful alumni and draw excellent faculty and staff eager to be a part of the university’s creative, dedicated and close-knit community. We place emphasis on practical problem-solving, interdisciplinary learning, an entrepreneurial spirit and collaboration.The Marketing & Communications Division at **MEMBERS ONLY**SIGN UP NOW***. leads and coordinates strategic marketing and communications, raising the institution’s global visibility and deepening its reputation as one of the world’s great universities. We tell stories through our own rich array of tools and platforms; cultivate ambassadors among CMU’s extended global community; and build great relationships with influential audiences through a variety of traditional and new tactics. We improve the CMU experience for faculty, staff, students and alumni by facilitating clear communication within the university community. Additionally, we provide leadership, partnership and coordination for communicators across campus, collaborating with other offices, colleges, schools and departments. We are searching for a Senior Director of Reputation and Issues Management reporting directly to the Vice President of Marketing and Communications. This is an exciting opportunity if you thrive in a complex and fast-paced work environment. In this new position, you will play a critical role in planning strategies and implementing tactics for both external and internal audiences to address and handle a portfolio of current and emerging issues that pose a reputational risk to CMU. You will serve as a primary spokesperson across local, national and international press. In this role you will lead cross-campus crisis planning for communications, simulations, media training (for sensitive issues) and be the primary contact point with our outside agency. You will work directly with the VP of Marketing and Communications and other university leadership on understanding, planning, acting, tracking and following up on a wide variety of issues and opportunities. Core responsibilities will include:Provide strategic advice and counsel to university leadership, including president, provost, vice presidents/provosts, deans and department heads, on issues that pertain to their areas;Create and distribute precise, consistent communications materials including but not limited to: media statements, Q & A’s, backgrounders, communication plans, memos, email responses or messages, post-action evaluation and reports; Oversee relationship with crisis communications firm of record, create and implement crisis management planning efforts including building and maintaining a comprehensive crisis plan, running simulations and conducting media training. Train colleagues in crisis communications protocols; Own an ongoing issue monitoring effort with the central communications team, including executive communications, internal, media relations, research and social media components. Create and maintain an issue’s playbook; Scan the horizon and evaluate priority issues and opportunities that may potentially impact the university (internal and external);Collaborate and coordinate with Office of Emergency Preparedness, CMU Police, Office of Student Affairs, Office of the General Counsel, Office of Government Relations and other campus communicators and constituents to identify and address issues in a proactive manner;Develop and cultivate relationships with key local, national and international members of the press, as well as emergency management agency public information officers;Assist in emergency management training exercises and preparedness activities;Work closely with vice president and senior staff within the Marketing and Communications Division to shape key university messages to ensure consistent messaging across channels and raise global visibility for the university.Flexibility, excellence and passion are vital qualities within the Marketing and Communication Division. A commitment to diversity, equity, inclusion, collaboration and cultural sensitivity are core values at CMU. Therefore, we are in search of a team member who is able to effectively interact with a dynamic population of partners with strict and appropriate confidentiality. We are looking for someone who shares our values and who will support the mission of the university through their work.You will demonstrate:Ability to build and execute crisis communications plans with a strong understanding of best practices;Deep understanding of issues management with a proactive approach to activities; Strong writing and editing skills, including executive communications experience;Capability to write for different audiences utilizing various forms of storytelling across a wide array of channels and mediums;Remaining calm under pressure and the trait of “running toward the fire”;Superior news judgement, persuasive communications skills, and an outgoing personality;Capacity to independently and effectively prioritize and manage multiple projects at a time in a fast-paced, deadline-driven environment; andHigh levels of integrity, trustworthiness, respect, and the ability to research options, think creatively, and make sound decisions.Due to the nature of the role, the willingness and ability to work outside normal business hours will be necessary.Qualifications Bachelor’s degree in English, journalism, communications, business, or other relevant field; Master’s degree highly desired.Minimum of eight years as a leader in crisis communications and issues management working directly alongside senior leadership; experience working collaboratively and effectively within a matrixed environment required.On-camera experience as a spokesperson or extensive experience as spokesperson in public settings highly desired; fluency in higher education crisis issues preferred.More InformationPlease visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.A listing of employee benefits is available at: ****Mellon University is an Equal Opportunity Employer/Disability/Veteran.','','','','Marketing & Communications','United States-Pennsylvania-Pittsburgh','Full Time','Full Time','M&C - Marketing & Communications (Nuttall, Key (knuttall))','','false','Bachelor's Degree or equivalent','Bachelor's Degree or equivalent','Master's Degree or equivalent','Master's Degree or equivalent','negotiable','negotiable','Senior Director, Reputation and Issues Management - Marketing and Communications

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