Spirit Airlines, Inc.
Research and respond to customer complaints received from the Department of Transportation (DOT). Assembles required monthly compilation of all DOT complaints received.
Investigates customer complaints submitted to the DOT and responds with articulate and dispositive responses to the customers. Brings potential violations to the attention of offending departments in order to facilitate a solution.
Assemble a required spreadsheet of all customer complaints received from the DOT throughout the month along with all supporting documentation pertaining to each complaint.
Bachelors in Business Administration or related field or equivalent work experience (3-5 yrs). Master’s Degree in Communications a plus.
Basic knowledge and understanding of Department of Transportation Regulations.
Basic knowledge of international aviation conventions.
Excellent written/verbal communication skills.
Comprehensive knowledge of Microsoft Office.
Bilingual (English/Spanish) preferred.
*Please be advised that you will be asked to complete a required assessment to be considered for this position. This assessment will be emailed to you after you apply. Please be sure to check your Spam folder and/or junk mail if you do not receive it *
We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our team members.
Spirit Airlines is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
Spirit Airlines, Inc.
Website : http://www.spirit.com
Spirit Airlines (NASDAQ: SAVE) is the ultra-low cost airline of the Americas and Home of the Bare Fare. Spirit’s fares are unbundled; they simply reflect the cost of taking customers to their destination without any extras. Every customer gets Frill Control: the ability to choose what perks and options they’d like to add to the Bare Fare, independent of the choices of other passengers. Structuring fares this way allows every passenger a chance to fly for less than any other airline. Spirit’s Fit Fleet is one of the youngest flying and is one of the most fuel-efficient in the industry. This innovative approach grows the traveling market and stimulates new economic activity while creating new jobs. Spirit currently operates more than 250 daily flights to over 50 destinations within the U.S., Latin America, Caribbean and Canada. For more information, head to Spirit.com.