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Editorial Associate

Location
San Francisco, CA

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We’re looking for a fellow word lover to join the content marketing team as an editorial associate in our San Francisco office. This position will primarily support content management and development for Zendesk editorial properties (including our blog and online magazine, Relate). Our ideal candidate is willing to do it all—from handling the logistics of posting content on the website to researching, writing, and editing original content for customer experience professionals.
Interested? Show us your stuff! In addition to your resume/CV, please send some writing samples and/or a link to your portfolio or blog.
Responsibilities
Prepare, proofread, and publish content for Zendesk and Relate editorial properties
Source, edit, and upload images for Zendesk and Relate content
Assist with managing the editorial calendar for Zendesk and Relate
Assist with production of the Zendesk content digest and the Relate newsletter
Moderate Relate and Zendesk reader comments and engage with the community
Look for opportunities within posts to cross-promote and link to other Zendesk content
Assist with cataloging, tagging, and maintaining our content inventoryWrite content for the Zendesk blog, library, customer section, and the Relate online magazine based on editor’s direction and the editorial calendar themes
Assist our social media team by writing social posts for content as needed
Requirements
Bachelor’s degree in communications, journalism, English, or marketing
Experience with writing in a professional setting (a mix of journalism and marketing is ideal)
Strong writing, editing, and proofreading skills
Strong project management skills and experience working successfully with diverse departments and groups of people
Experience working in customer service and/or with technology companies is a plus
Experience with graphic production, Photoshop, Illustrator, Google Analytics, HTML, and/or WordPress (or a similar CMS) is a huge plus
Characteristics
Passion for the written word, creativity, and content marketing
Demonstrated aptitude for storytelling and sticky content
An eagle eye for detail
A desire to get to know and understand our buyers and the customer service and customer experience industry
A healthy respect for deadlines and the drive to see projects through to completion
A love for most of the following: long discussions on esoteric points of grammar, launching at the local pinseria, storytelling podcasts, tiny food, corgis, and being kind.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at
****Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation
to learn more about how we engage with, and provide support to, our local communities.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesks Candidate Privacy Notice
explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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