Cox Automotive, Inc.
Portland, OR, United States
Marketing, Pr, Advertising
Senior Performance Consultant- Portland/Seattle','1818592','','Dealer.com','!*!
Dealer.com, a Cox Automotive Brand, is currently hiring a team of Senior Performance Consultants with automotive and digital advertising experience to join our Subaru team. This role is remote and travels up to 80%. We are looking for someone to work out of the Portland or Seattle area.
The Senior Performance Consultant is responsible for client performance and satisfaction by proactively interacting with dealership key decision makers inside a specific geographic territory to provide consultative strategic digital marketing recommendations and actionable insights that increase client
product utilization and effectiveness across Dealer.com/Cox Automotive suite of digital marketing products and services. The Senior Performance Consultant will be responsible for managing accounts via webinar/phone and in-person visits to drive customer engagement.
Identification, Execution and Consultative Delivery of client Digital Marketing Strategies across a portfolio of accounts
Effectively manage performance and results of digital marketing channels for assigned accounts
Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives and provide consultative strategic digital marketing recommendations in order to achieve improved results.
Demonstrate “ownership” of account by responding to client requests and issues in a timely and urgent manner
Configure, troubleshoot and provide quick resolution to a variety of digital marketing (websites/advertising) needs
Utilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate action
Work with ‘at risk’ clients and determine action plan to turnaround and retain
Work with, contribute and manage the action(s) required to turnaround ‘cancelled’ accounts
Engage and participate in the exchange of ‘best practices’ across entire Performance Management team
To work with new PM team members as required in mentoring activities
Build and develop strong working relationships with Dealer clients and all contacts in the dealerships
Conduct in-person meetings or webinar/phone contacts each work day to meet target engagement goals
Effectively manage time and activity to successfully engage with every client at least once each month either in person or over the phone.
To schedule any travel in a way that allows for maximum time with clients and ‘reach’
Construct and communicate contact summary reports with appropriate documentation','','','!*!
5 years of progressive and successful experience in retail automotive management OR in a combination of the following:
retail automotive preferably at the management level
successful account management experience in the auto, advertising, software/technology solution industries
Demonstrated knowledge of digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.)
Demonstrated understanding of dealership operations
Demonstrated advanced written, verbal and phone communication and interpersonal skills
Proven experience and the demonstrated ability to effectively work with all levels within the dealership
Demonstrated advanced customer service skills and outstanding relationship management capabilities
Highly motivated self-starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentless and being highly driven.
Demonstrated proficiency in using SalesForce
Demonstrated computer proficiency including MS Office – Word, Excel & PowerPoint
Demonstrated knowledge of HTML, CSS, broad website concepts, website analytics tools, and Google Analytics
Strong analytical skills and data-driven thinking
Able to travel as necessary, anticipated 70 -80 % depending on market. Travel includes overnight stays in markets and travel to team meetings
Bachelor’s Degree in Marketing, Business, Communications or other related field preferred or equivalent work experience may be considered
COX-289','!*!About Cox Automotive
Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.','Cox Automotive','US-OR-Portland-3000 N Hayden Island Dr','US-WA-Seattle-2807 3rd Ave','Regular','Individual Contributor','Day Job','','Yes, 75 % of the Time','Full-time','Ongoing','Senior Performance Consultant- Portland/Seattle
Cox Automotive, Inc.
Website : http://www.coxautoinc.com
Cox Automotive is a leading provider of products and services that span the automotive ecosystem worldwide. We’ve built the strongest portfolio in the industry with more than 20 brands that together provide end-to-end digital marketing, wholesale and commerce solutions for customers large and small. Our goal is to simplify the trusted exchange of vehicles and maximize value for dealers, manufacturers and car shoppers.