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Job Details

Communications Manager

Location
Washington, DC, United States

Posted on
May 22, 2020

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Profile

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: NACLC (T3)

Job Family: Communications

THIS POSITION IS NOT YET FUNDED. GDIT has a future opportunity for a Communications Manager position. The program is an Enterprise Service Center that provides comprehensive service management, operations and reporting capabilities. The overarching philosophy of the ESC is as a one-stop source for initiating and resolving all Service Requests (Request Fulfillment), developing and managing all related technology solutions, and continually enhancing the customer experience though continuous service improvement.

GDIT is looking for an accomplished and detail oriented Communications Manager and Technical Writer with the ability to create and manage the communications strategy and knowledge base for a fast-paced enterprise service desk environment.

Responsibilities and Duties:


Lead internal communications and execute overall internal communications strategy
Partner with multiple stakeholders on the development, execution, measurement and refinement of communication plans
Work closely with government stakeholders to ensure that communication efforts align with client standards and processes
Ensure technical documentation is accurate, complete, meets editorial and customer’s specifications and adheres to standards for quality, graphics, coverage, format and style
Provide IT change management and problem solving for consistent documentation update, facilitation, coordination and communication management of issues
Create and maintain Knowledge Base (KB) articles, standard operating procedures (SOP), process guides, work instructions (WI), job aids, frequently asked questions (FAQ), short “How do I” videos, etc. in a fast-paced team environment.
Create, edit, modify and maintain version control of forms/documents and SOP to ensure timely updating of policies, procedures, process and the identification of risks
Interact directly with IT Staff and Customers to capture undocumented knowledge supporting a “learn once-share many” concept with GDIT and client technical staff
Coordinate with IT business owners and customers to provide subject matter expertise and guidance in order to ensure timely completion of documentation, testing, publishing and reporting for compliance
Report automated statistics of knowledge document usage, creation, updates, retirement, etc.


Required Qualifications:


Bachelor’s degree with 5 years of experience in technical writing in an IT environment
Experience creating and executing communication plans
Exceptional communication skills with an emphasis on interpretation and documentation
Strong writing and editing skills
Ability to research, organize, create and maintain clear concise artifacts/documents
Ability to conduct interviews with subject matter experts and create technical and business documentation based on interview
Demonstrated ability to develop a vision and drive action plans to deliver results
Experience in communicating with senior level Government personnel, including agency executives.
Interpersonal skills to interact with IT staff and customers in a collaborative manner
Ability to work independently and as part of a team


Desired Qualifications:


Experience working with the ServiceNow Knowledge Management (KM) application
Strong project management skills
ITIL Foundations certification


Travel

N/A

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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