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Job Details

Ecommerce Customer Svc Mgr

Company name
Agri Beef Company

Boise, ID

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What makes Snake River Farms and Double R Ranch better than other beef brands? Our experience. We’re a family-owned business that was founded in 1968. We started small and steadily gained the expertise to create a company that’s involved at every step of beef production, from start to finish. Our unique, comprehensive approach ensures that the American Wagyu, USDA Prime and other beef products that arrive at your door are the best quality and most delicious available. In this role you will have the opportunity to demonstrate exemplary leadership, communication, time management and team building skills when working with other team members to execute the vision and strategy of the company. This is a management-level position in a quickly growing, direct to consumer segment.

As the customer service manager of the Snake River Farms online program you will have the opportunity to help others enjoy and purchase our award winning Snake River products. The Customer Care Manager will work within Agri Beef’s Marketing Department under the Ecommerce team. This segment specializes in marketing premium beef and pork products direct to consumers via the website The Customer Care Manager will lead, develop and grow a staff of 3-5 people that delivers a high standard of customer service and is dedicated to creating customer loyalty. This will include handling call escalations and leading efforts in evaluating customer feedback to recommend and implement site features or operational changes to enhance the customer experience and participate in the planning of promotional activities. This role will also be responsible for managing and growing our gifting program.


Bachelor’s degree in Communication, Marketing, Public Relations, Journalism and/or Business preferred and 3+ years in a Customer Service department management position. The ideal candidate will be passionate about the internet and online retail, as well as the opportunity to provide quality products to our customers. Outstanding verbal and written communications skills are required.

Company info

Agri Beef Company
Website :

Company Profile
Agri Beef Co. has been dedicated to providing the highest quality meat products with a commitment to superior service, value and innovation for over 45 years. We are a family company that works with family owned and operated farms and ranches throughout the Northwest. From ranch to table we are involved in every step of the beef lifecycle, including cattle ranching and feeding (AB Livestock), cattle nutrition (PerforMix Nutrition Systems) and beef processing (Washington Beef), while preserving natural resources through recycling by-products, composting, water reclamation and bioenergy initiatives .

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