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Job Details

Bi-lingual Spanish / English Mobile App Specialist - Luxury Automotive

Company name
Percepta

Location
Melbourne, FL, United States

Employment Type
Full-Time

Industry
Bilingual, Pr

Posted on
Feb 04,2019

Valid Through
May 20,2019

Profile

Bi-lingual Spanish / English Mobile App Specialist - Luxury Automotive','02C0P','US-FL-Melbourne','!*!This Position is located in Melbourne, Florida      (Not Remote)

Bi-lingual Spanish / English Mobile App Specialist - Luxury Automotive

Support  builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.  This unique program will provide the ability to connect with consumers through an application whether it is via phone, chat.  The Specialist will teach and guide consumers through this savvy and innovative technological experience.  Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program.  The Specialist will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted.

 

Complete the application at http://www.percepta.com/

and email resume to:  rich.cunningham@percepta.com 

 

Responsibilities

Provide an exceptional client experience in every interaction.

Communicate effectively in both verbal and/or written responses to client inquiries

Provide insightful advice and direct support to consumers in need.  Diagnoses of issues and provide resolution with teaching and guidance.

Partners with legacy app owners for troubleshooting and resolution.

Educate the client on products and services.

Researches and resolves billing or payment issues.  Owns the consumer experience from the very beginning to the end. Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.

Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.

Participate in projects, responsibilities, and other tasks assigned by management.

Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.

Education

Associates Degree along with equivalent position related experience required.  Bachelor’s degree preferred.

Communications, Public Relations, Marketing, or related field of study preferred. 

Experience

Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.

A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.

Exceptional customer service

Automotive Industry

Cutting edge technology

Skills

Communication

Bilingual English and Spanish  Excellent communication skills – both verbal and written word

Passionate and confident over the phone

Comfortable with email, text, or any written form of communication

Savvy and demonstrate creative solutions

Present a professional and polished yet friendly appearance 

Speed and accuracy when typing

Ability to sway the opinion of others through verbal and/or written correspondence

Ability to adapt communication style to fit the style of others

Ability to diagnose issues quickly and resolve with patience and empathy

Demonstrated ability to interject personality into written content without crossing professional boundaries

Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues

Brings an energetic and collaborative mind set to the team

Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients

Strong customer service, interpersonal and relationship-building skills

Ability to provide SME experience to fellow colleagues

Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

Ability to work well under pressure

Active listening skills

Strong multi-tasking skills, organizational, time management, planning and problem solving skills

Self-sufficient, resourceful and works well with minimal supervision 

WHAT WE OFFER

Health benefits for full time employees including Medical & Dental coverage.

Plans for time off including vacation and sick time.

Auto discounts.

Discounts with local businesses and entertainment venues.

Great employee recognition events and various rewards and recognition programs

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. 

 ','Bi-lingual Spanish / English Mobile App Specialist - Luxury Automotive

Company info

Percepta
Website : http://www.percepta.com

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