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Job Details

Store Customer Support Specialist

Company name
Genuine Parts Company

Location
Norcross, GA, United States

Employment Type
Full-Time

Industry
Sales, Customer Service, Pr

Posted on
Jun 30, 2022

Valid Through
Oct 13, 2022

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Profile

Position Mission:The Customer Support Specialist (CSS) is responsible for generating and increasing sales through outbound sales calls. This role is 100% phone based \u2013 making 50 outbound calls per day. The CSS will service, maintain and increase sales revenue, gross profit dollars and maximize the GP% for assigned accounts. The CSS should be comfortable with customer issues and be able to provide a best-in-class customer experience.\u00A0Position Performance Measures:Outbound Sales Presentations (Calls)Sales ResultsProfit ResultsResponsibilities:Proactively makes 50 daily outbound calls with assigned existing account base across multiple locations to engage and further develop sales opportunities.Properly maintains accounts (AR\u2019s) within the NAPA systems including sending credit applications, credit card tokenization, tax exemptions, and any other setup needs to enable customer purchases.Account management \u2013 Develop and maintain strong relationships and consistent communication with assigned accounts to promote our products & services.Works closely with decision makers to expand volume business by identifying, quoting, & converting sales on products not currently being purchased.Works with NAPA DC representatives on order entry, tracking, and other technical needs.Effectively partners and works across store and division teams to ensure proper execution of customer needs.Diligently updates CRM, to stay current on account follow-ups and active quoting opportunities.Presents Ecommerce capabilities to all assigned accounts and trains customers on these tools as assistance is needed making it easy to do business.Leverage the knowledge of your team members, our tools, and ongoing development opportunities to master your sales pitch.Be able to meet daily outbound calling expectations and KPI\u2019s.Positively participates with peers in daily scripting and role-playing activities.Performs other duties as assigned.\u00A0Experience, Education, and Abilities:1-2 years of sales experience with commission-based sales environmentCustomer service, call center and/or experience dealing with the public is helpfulHigh school diploma. A college degree is preferred but not necessaryStrong sales experience in making proactive outbound calls with the capability of understanding customer pain points, product requirements, and identifying potential add on sales opportunitiesReliable, organized, detailed, focused, along with demonstrated ability to effectively collaborate with field sales teamsStrong and professional communication skills; written, verbal, and presentation along with active listeningProven business development success through effective use of core sales tools such as CRM, LinkedIn, and Microsoft Office (especially Outlook and Excel)Ability to multi-task with requests and efficiently manage time while achieving sales growth goals from assigned accountsProactive and possesses a strong sense of urgency for reaching sales goalsHas Drive, Grit, and a Team Oriented \u201CPlay to Win\u201D attitudePositive attitude and demonstrated ability to navigate rejections/objectionsAbility to develop rapport, influence others and maintain strong working relationships\u00A0Physical Demands and Work Environment:This job is typically performed in an office or store environment under usual working conditions. The work requires the ability to sit for prolonged periods at desk and working on a computer and telephone use hands to finger, handle, or feel; reach with hands and arms and talk or hear; specific vision abilities required by this job includes close vision and distance vision.

Company info

Genuine Parts Company
Website : http://www.genpt.com

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