PR Investigative Specialist I
: Responsible for investigating court records and other sources to obtain information and make decisions to return data to our customers based on Federal, State, Client and HireRight Reporting Guidelines. Other duties may also be assigned.
Â·Contact courts and other government agencies as assigned to find additional information in order to complete the background check
Â·Process and complete background reports according to reporting guidelines and standards
Â·Maintain in-depth working knowledge of all guidelines and must pass quizzes on all reporting guidelines when assigned
Â·Ensure accurate and prompt turnaround on all reports
Â·Provide timely follow-up and follow through on all requests, reports, and escalations
Â·Track and report issues with our business partners
Â·Continued training and passing of quizzes on new or updated knowledge of processes
Â·Subject Matter Expert for all states (level A, and B states)
Â·Associate or Bacheolors Degree in Criminal Justice or related field or applicable working experience in a related field preferred.
Â·2 to 3 yearsâ€™ experience within in the department or related field and/or training
Â·Successful completion of all ongoing training within the Department
Â·Subject matter expert in all states
Â·Ability to work in a fast paced, but very structured and fact-driven environment/team
Â·Knowledge of word processing software (MS Word/Outlook)
Â·Excellent written and verbal communication skills
Â·Knowledge within the background screening industry (familiarity with reading court cases, terminology, court record filing, etc.)
Â·Problem solving and troubleshooting
Â·Must have ability and curiosity to identify root cause and resolve complex issues within the HireRight environment
Knowledge & Skill:
Â·Entry level for more complex support and administrative functions.
Â·Applies generally straightforward methods or procedures.
Â·Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Â·Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
Â·May require specialized skills in administrative or technical fields
Scope of Impact:
Â·May assist in orienting, training, and checking the work of lower level employees.
Â·Has personal responsibility for complex administrative and/or technical support.
Â·Has latitude to decide the order in which they are to be done.
Â·Follows prescribed standard practices that are readily understood.
Â·Decisions require some judgment in applying rules and procedures, but remain within limits of standard practice.
Â·May gather information to help arrive at an appropriate solution.
Â·Understands the importance of the customer and the influence of own role in delivering customer satisfaction; Understands customer needs.
Â·Must listen to and accurately communicate with customers in an effective and tactful way.
Â·Provides prompt, reliable, and responsive service to all customers.
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:
â€¢ Paid Life/AD&D Insurance
â€¢ Voluntary Life Insurance
â€¢ Short & Long Term Disability
â€¢ Flexible Spending Accounts
â€¢ Generous Vacation and Sick Program
â€¢ 10 Paid Holidays
â€¢ Education Assistance Program
â€¢ Business Casual Attire
â€¢ Generous Referral Program
â€¢ Employee Discounts and Rewards
â€¢ And much more!
/*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search./
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
H10012 - Court Records
PR Investigative Specialist I