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Job Details

Manager Field Communications

Company name

Columbus, OH

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Manager, Field Communications




A Brand That's What's Now

Express is the sexy, sophisticated lifestyle fashion brand for every occasion: work, weekends, or nights on the town. Our brand is what's new and what's now for young fashion-forward men and women. We have more than 600 retail and outlet stores throughout the United States and Puerto Rico, as well as franchise stores in Latin America. We also have a best-in-class online/mobile shopping experience at that allows our customers to shop whenever and wherever they like.

A Workplace To Match

We think you'll like it here.

We offer a competitive compensation and benefits package, generous associate discount, casual work environment, and the opportunity to connect and engage with some of the smartest, most passionate individuals in the fashion business. We're always looking for talented leaders at all levels to join our team; if this sounds like you, we'd love to chat!

Drive top line sales and maximize productivity, profitability and the customer experience by providing accurate, timely, consistent and measurable communication strategies and tactics to support both Retail and Factory Outlet Field Leaders and stores in the US and Puerto Rico. Work cross functionally to ensure that all communications speak one voice and support the business goals and objectives of the company.

Field Communication

•Establish communications platform and strategy for all communications sent to Field Leaders and dual gender stores in both the US and Puerto Rico for Retail and Factory Outlet divisions

•Research and develop new, and enhance existing processes and communication vehicles to increase effectiveness and impact

•Lead the communications team in composing, reviewing and editing Field communications

•Provide consistent themes across the business by linking communications to business goals and objectives

•Proactively identify content risks or issues in order to provide recommendations that meet customer communication requirements and operational objectives

•Conduct surveys, conference calls and store visits to understand and improve the effectiveness of communication vehicles and tools

•Drive Field Leader communication proficiency in communication vehicles

•Manage the Field Operations Calendar by partnering cross functionally to align on dates that drive top line sales profitably

•Partner with Internal Communications Director to cascade business communications to the field in the appropriate timeframe and via the appropriate vehicle

Communication Analysis

•Develop metrics and systems to monitor, evaluate, and review the effectiveness of communications solutions and actions

•Maintain Communications Scorecard and manage monthly Executive Summary for Field and Home Office Leaders

•Maintain communication standards and ensure follow up with cross functional partners to ensure all communications are conveying the brand experience and support end user’s needs

•Analyze communication effectiveness through Field Surveys and KPIs

•Monitor Business Partner Service Level Agreements

Field Support

•Provide Field Leaders and stores with exceptional support by ensuring a 24 hour response time to questions and issues

•Partner with Field Leaders to review and strategize upcoming events including providing communications support in the form of presentations, script writing, etc.

•Conduct needs analysis to seek information to improve operational effectiveness through communication vehicles and management of store tasks.

Talent Administration

•Source and select top talent candidates

•Participate in communications forums and collaborate with external partners to grow communications platform

•Provide associates with opportunities for growth and development through various methods

•Manage Communications Team Training Manual content and revisions

•Partner with cross functional teams to provide coaching to ensure a consistent communications process and improve communications skills

Essential Requirements

-Education: Bachelor’s degree in Communications or Business Administration

-Experience: Minimum five to eight years of Communications and/or Store Operations experience

-Minimum three to five years of Management Experience

Preferred Requirements

-Field experience

-Strategic thinker with excellent written, verbal communication and management skills

-Ability to achieve business results while managing multiple priorities and personalities

-Ability to communicate and negotiate effectively with all levels inside and outside of the organization

-Ability to lead and drive projects to completion of various size and scope with a high degree of attention to detail

-Interpersonal skills to be a strong team player, and relationship building, able to balance and blend various groups needs and views into effective strategies

-Some store travel required

-Proficient in Microsoft Office including Outlook, Word, Excel, PowerPoint and SharePoint.

-Experience with InDesign, Acrobat and Quark

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.

Requisition ID: 2018-3015

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