Description\/Job Summary IT Communication Manager Description\/Job Summary About RMF Engineering, Inc. RMF Engineering is a privately held company that was founded in 1983. The company has 12 offices across the Mid-Atlantic, with the headquarters in Baltimore, Maryland. RMF provides design and engineering services for all aspects of building construction including civil, structural, mechanical, electrical and HVAC. The firm also provides campus master planning services, energy conservation surveys, pressure vessel inspections, condition inspections and building commissioning. RMF is constantly growing and expanding its presence in other states as it opens new offices. This means that the IT Department is constantly challenged to meet the infrastructure needs of new offices, collaboration among the offices, bandwidth requirements, delivery of high end graphic intensive design applications, mobile users and more. Therefore, the IT Department strives to stay on the cutting edge of the technology to fill these needs and allow RMF to stay a leader in the industry. As an IT employee at RMF you will have a chance to grow your knowledge and experience in all areas of Information Technology and grow with the company. RMF Engineering, Inc. is looking for a IT Communications Manager for the company\u2019s IT Department. The Communications Manager would work in the Baltimore, MD office; however, the position would require travel to the other 11 RMF branch offices on a routine basis and the use of remote technologies on a daily basis to support users. RMF is looking for an individual that is motivated and wants to grow in the Information Technology field. General Purpose The IT Communications Manager would act as a liaison between the IT Department and the RMF user community. They would be responsible for gathering information on current issues and new technologies from the IT Department Engineers and distributing that information in a concise and easy to understand way to the RMF employees and leadership. The Communications Manager would meet with the various offices to determine their needs or issues as it pertains to IT and relay that information to the IT directors and RMF executives. They would be responsible for the organization and creation of the IT Department\u2019s documentation in the form of SOPs and data structure, as well as, creating training materials for the users, learning existing and new software and training users on the technology. In addition, they would support the Help Desk and Deskside support teams when needed. Primary Job Tasks and Responsibilities Gather information on current issues and new technologies from the IT Department engineers. Communicate IT information in a concise and easy to understand way to the RMF employees. Determine the needs of RMF employees as it pertains to IT and relay that information to the IT directors and RMF executives. Organize and create documentation. Develop training materials. Learn existing and new software and technologies. User training and support including cybersecurity awareness training. Routine travel to branch office locations. Help Desk \/ Deskside Support Responsibilities Respond to requests for technical assistance in person, via telephone and using remote technologies. Diagnose and resolve hardware, software and connection issues. Investigate and resolve printing and plotting issues. Research questions using available information resources. Advise users on appropriate actions. Follow standard operating procedures. Image and setup workstations, laptops and tablets for deployment. Hardware upgrades to existing workstations and laptops. Basic cellular telephone troubleshooting for users. Troubleshoot and configure VOIP telephones. Utilize Active Directory, Virtual Technology such as VMware and Microsoft Exchange. Use the internal help desk software to log, research and respond to help desk requests. Identify and escalate situations when needed or when requiring urgent attention. Track and route issues and requests and document configurations and resolutions. Prepare activity reports. Inform management of recurring issues and possible solutions. Stay current with system information, changes and updates. Education and Experience Bachelor\u2019s degree preferred Working knowledge of fundamental operations of Windows 7-10 is essential. Knowledge of Microsoft Office applications. Knowledge of Adobe applications such as Acrobat, Creative Suites and Creative Cloud. Knowledge of Autodesk products preferred; however, not required. Knowledge of and experience with customer service practices. Experience in training and developing training materials. Experience with creating and maintaining IT documentation and SOPs. Related experience and training in troubleshooting and providing helpdesk support. Experience with machine hardware upgrades. Key Competencies Oral and written communication skills. Ability to effectively communicate to end users as well as managers and corporate officers. Self-motivated and organized. Ability to prioritize issues and tasks. Willingness to learn software and new technologies. Customer service orientation. Ability to analyze and solve problems. Team interaction. Planning and organization skills. Attention to detail. Ability to work in a fast paced environment. We are an Equal Employment\/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at firstname.lastname@example.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.