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Job Details

Lead IT Communications Specialist Job

Company name
Blue Shield Of California

El Dorado Hills, CA

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Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California's Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.


The Lead IT Communications Specialist is responsible for developing strategic communication and change strategies and plans to achieve IT's communication and change management objectives. The lead is also responsible for managing a portfolio of strategically focused communication and change management projects, integrating new media into the department's core channel portfolio, and developing and executing change plans to support both IT and business driven strategic projects.

The successful candidate will be a team player, strategic, collaborative, and a communication and change subject matter expert. The candidate will be responsible for creating programs that drive interconnectedness and collaboration across IT and throughout the organization by leveraging core communications channels and engagement events.

This position plays a critical role in driving line of sight to strategic goals and execution, promoting, supporting, and implementing the interests and goals of the Information Technology Business Unit and its leadership for both the organization as well enterprise-wide.

Responsibilities include:

Develop strategic communication and change strategies and plans to achieve IT's communication and change management objectives, including establishing key messages, sequencing communication deliverables, maximizing core channels, and managing the editorial calendar

Support strategic project communications by developing and executing communication plans, developing and executing change management plans, developing and managing stakeholder engagement, and providing consultation

Manage communication processes and core channels, including leader blogs, articles, our internal business collaboration/social media/SharePoint platforms and websites, digital communication, email and ecards, and presentations

Manage a portfolio of communication projects that support IT's strategic goals and initiatives, including intake process, assignments, status, and support

Develop a change management strategy that facilitates adoption of new and improved systems and processes across the organization

Create and implement a change management plan that ensures change impacts and stakeholders are clearly identified and managed, that employee engagement is maximized, and resistance is minimized

Ensure that standard change management disciplines are integrated into appropriate strategic project implementations

Assess the department's portfolio of core channels and determine the optimal mix of media needed to enhance communication delivery, including research, assessment, selection, and adoption

Communicate on behalf of the CIO and IT senior leadership to IT and the enterprise, including messaging and branding, strategy and planning, and culture and employee engagement

Identify and manage stakeholders, including the CIO, senior leadership teams (both IT and business), directors and managers, subject matter experts, power users, end users, IT and non-IT staff, contractors and contingent workers, vendors, and other targeted groups

Implement feedback mechanisms and processes to ensure that communication plan execution meets expectations, making adjustments as necessary

Ensure that pertinent information on initiatives and key events is accessible on appropriate internal business collaboration/social media/SharePoint platforms and that the information is relevant, timely, and easy to understand

Promote the usage of our internal business collaboration/social media/SharePoint platforms, driving IT and non-IT staff to the site for quick, accurate, and relevant information

Administer and coordinate key surveys and evaluations, including design, structure, content, delivery method, collection, analysis, recommendations, and follow-up


Bachelor's degree and seven years of related experience in delivering strategic and tactical internal communications or equivalent combination of education and experience

Degree in Communications, Internal Communications, Public Relations, Marketing, Journalism, Organizational Development, English, or related disciplines preferred

Experience with Change Management / Change Adoption

Major corporation experience preferred

Experience with IT clients preferred

Experience with intranet or interactive media and other web-based communication vehicles are a plus

Additional Requirements

Demonstrated strong written and verbal communications skills

Excellent organizational skills with a strong ability to prioritize

Strong analytical skills with a sharp attention to detail

Experience with user experience or usability

Ability to recognize trends and patterns

Project management skills

Proficient in Microsoft Word, Excel, and PowerPoint

Basic web authoring skills, HTML, and social business platforms a plus

SharePoint a plus

Snagit, Photoshop, or other screen capture and graphic applications a plus

Training and instructional design experience a plus

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Blue Shield Of California
Website :

Company Profile
Blue Shield of California, an independent member of the Blue Shield Association, is a nonprofit health plan dedicated to providing Californians with access to high-quality health care at an affordable price.As a nonprofit health plan, Blue Shield is guided by our mission and values, which encourage innovation and enable us to be a catalyst for constructive change. Our mission and values are embodied in our proposal to guarantee health coverage for all Californians, the first time a major health plan has called for universal coverage. See our 2015 Mission Report.

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