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Job Details

Communications Advisor - Crisis

Company name
Federal Express International, Inc.

Memphis, TN

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FedEx Services

Job Title:

Communications Advisor - Crisis

Job Requisition Number:





Memphis, Tennessee 38125

United States

Under limited supervision, plans, develops, implements and evaluates effective communications including content determination, creative direction, research writing, editing and validation. May lead strategic communications projects. May provide direct support to executives.

Job Specific Duties and Responsibilities:

Develops overarching crisis communications programs directly impact corporate reputation and deliver desired results. Proactively develops external communications plans for key company initiatives

Proactively develops external communication components for C-level FedEx executives

Anticipates, researches, and provides recommended responses to issues and trends that threaten the company's ability to operate

Directs and leads risk assessments across assigned OpCos and regions, working closely with executive management of the organization

Manages agency resources in a strategic manner

Leads highly-rated crisis communications training to all levels of management across the regions and OpCos

Plans and executes crisis simulations for individual divisions, OpCos and regions.

Manages high-profile issues; e.g., wide-spread service disruptions

Works under minimal supervision

Exhibits excellent writing and project management skills

Understands Corporate Communication strategic messages, goals, and programming needs

Develops and disseminates media statements, fact sheets, talking points and QA's to appropriate teams

Provides ongoing strategic consultation to divisional clients and other corporate teams

Develops and sustains relationships among key internal stakeholders and members of the media.

Routinely furnishes the media with information concerning the organization whenever the need arises; evening, weekend and holiday work can be required in case of an incident

Performs key communications functions during a crisis; able to step into leadership position, if needed

Routinely coaches/mentors other team members

Understands FedEx corporate structure and uses internal communication and operational networks to effectively achieve goals

Skills / Knowledge Considered a Plus:

Demonstrates corporate and/or institutional crisis and issues management experience

Exceptional print and/or broadcast journalism experience

Strong understanding of and proficiency in Social Media

Strong, disciplined self-motivator

Ability to easily adapt to challenging work requirements in a responsible, accountable, and positive manner

Domicile / Relocation Information:

This position will be located in Memphis, Tennessee. Relocation assistance is available.

Minimum Qualifications:

Bachelor's Degree or equivalent in communications, journalism, marketing or related field. A related advanced degree may offset the related experience requirements.

Five (5) years of directly related experience required.

Demonstrated experience in institutional or corporate communications with an emphasis on communication planning/analysis and exposure to print and non-print media strategies.

Ability to study complex data and broad business strategy and convert into practical, effective communications strategies.

Proficient analytical, problem-solving, organization, creativity, grammar and writing skills.

Strong human relations/relationship management skills.

Application Criteria / Deadline:

To apply for this position, upload current copy of Resume and answer screening questionnaire by close of business on February 22, 2018 in order to be considered.

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.

Here are some of the recognitions FedEx has received from the past couple of years: FORTUNE “World's Most Admired Companies” – 2016

Corporate Responsibility Magazine “100 Best Corporate Citizens” – 2016

InformationWeek “Elite 100” – 2016

Women's Business Enterprise National Council “America's Top Corporations for Women's Business Enterprises” - 2016

Reputation Institute “World's Most Reputable Companies” – 2015

Black Enterprise “40 Best Companies For Diversity” – 2015

When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply' and tell us more about yourself.

EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is commited to diversifying its workforce.


Company info

Federal Express International, Inc.
Website :

Company Profile

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