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Job Details

Senior Content Strategist UX Copy

Company name
Wayfair

Location
Boston, MA

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* Please note : You must include a link to your portfolio -- or include 3 relevant writing samples at the end of your cover letter -- to be considered for this position. Thank you! When someone asks you for directions, are they often relieved by how clearly you\u2019ve explained where to go? When you\u2019re the lead writer on a project, is the information architecture as important to you as the words themselves? Is it a good day when you\u2019ve learned something new? If you answered \u201cYes!\u201d to the above, we\u2019d love to meet you. On our fast-growing UX Copy team, we\u2019re seeking a Senior Content Strategist to drive the optimization of our \u201cupper funnel\u201d user flows. You\u2019ll help define what it means to balance inspirational and navigational content within the early stages of our customers\u2019 journeys \u2013 engaging them with helpful information while providing a clear path to purchase. And you\u2019ll spearhead a key initiative: Where\u2019s the best place to serve up \u201cadvice\u201d and helpful tips, and what\u2019s the right conversation to have with our target demographic? It\u2019s an opportunity to make a huge impact for our tens of millions of customers. Ideal candidates are not only terrific writers, but also sought-after collaborators, critical product thinkers, and detail-oriented editors who work well in entrepreneurial environments. If you\u2019ve ever been called \u201ctenacious\u201d or a \u201cUX evangelist,\u201d that\u2019s a plus: We\u2019re a small team in a big org, and you\u2019ll be relied on to consistently, persuasively advocate for best-in-class messaging on behalf of our customers. What you\u2019ll do: Write clear, compelling copy and drive strategy for new feature development Ensure consistent messaging across platforms (app, mobile web, desktop) Carry the Wayfair brand voice through multiple channels, while driving feature-specific tone and style standards Work cross-functionally with product designers (UX\/UI), product managers, engineers, and merchandisers, working collaboratively to make the customer journey as user-friendly as possible Demonstrate a strong understanding of how customers interact with our website, and use data to determine how to solve customer problems and make our messaging even more compelling Desired skills & experience: A bachelor\u2019s degree in English, journalism, library science, communications, marketing, or a related field 5 years of professional content strategy or copywriting experience for consumers and consumer brands (e-commerce experience is a big plus) A portfolio that demonstrates strong writing and conversation mapping skills, as well as a deep understanding of how to identify user problems Experience driving content strategy deliverables, such as content audits, inventories, and matrices A collaborative work style and the ability to think holistically\u2014understanding how design and copy work together to provide customers with a consistent end-to-end message Strong multi-tasking, time-management, leadership, and organizational skills A motivated, self-starter attitude with demonstrated ability to push independent and team projects to completion

Company info

Wayfair
Website : http://www.wayfair.com

Company Profile
Wayfair is a rapidly growing company with a variety of career opportunities.We offer employees exciting work in a fun, dynamic environment that encourages learning and growth. We are accepting résumés on a rolling basis from motivated individuals who are interested in working in the e−commerce industry.

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