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Communications Coordinator

San Francisco, CA

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Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.
Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.
About the Communications Team
Our Communications team is charged with establishing and growing national and greater Silicon Valley awareness, affinity, and adoption of Thumbtack among targeted audiences -- existing and new customers, the business community, employees and candidates -- as a result of focused communications and media coverage. We achieve this through consistency, truth, strategical sharing of new products, services, seasonal opportunities, great pro and customer stories, data/surveys, and internal expertise with members of the media.
About the Role
This critical role on the Communications team will help establish Thumbtack as the app to hire a local professional for almost anything among targeted consumer media. The right candidate will help us achieve this through sourcing and vetting Thumbtack professionals for media interviews and tips, influencers and celebrities, seasonal campaigns, events and programs. Additionally, this candidate will be flexible and possess strong organizational skills, excellent verbal and written communication and the ability to work collaboratively with both internal audiences and external public relations agencies. Depending on the candidate we will consider whether the role will be scoped at an associate or coordinator level.
Media relations with support from internal team and consumer PR agency
Internal resource for consumer PR agency, to drive efficiencies and effectiveness
Holiday and seasonal consumer pitches and photoshoots with support from internal photo team
Messaging of Thumbtack among consumer press to drive brand awareness, understanding and adoption
Amplify the profile of key executives through relevant speaking opportunities and events, with a special focus on female executives
Work directly with Thumbtack’s Community Specialist in Salt Lake City to source the very best Thumbtack professionals for media requests and event staffing, proactively and reactively
Manage performance and optimize our strategies by assisting with weekly reports, the press coverage tracker, pros for press list and leveraging metrics that help size the impact of our public relations efforts - utilize available media monitoring tools (incl. Critical Mention, Cision, etc.)
Must-Have Qualifications
1-2 years of experience in the Communications field, but will consider recent college graduates
Media relations savvy
Excellent written and oral communication skills
Organizational skills
Nice-to-Have Qualifications
Event experience
Agency experience
More About Us
Thumbtack is a local services marketplace that connects customers who need to get things done with local, skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in 1,000 unique categories. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.
Learn more about our culture, benefits, and perks
Follow Thumbtack on LinkedIn
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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