UNIVERSITY OF CINCINNATI MEDICAL CENTER, LLC
Works in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors, and staff through excellent service and quality care. This includes supporting a proactive versus reactive approach to resolving problems and complaints with respect to care, treatment, rights, and ablility to access hospital services.
Knowledge and Skills
Bachelor's degree in Communications, Public Relations, Social Sciences, Human Service field or an equivalent combination of education and experience.
Years of Experience:
Three years experience in complaint management, conflict resolution and customer service in a healthcare environment.
Required Skills and Knowledge:
Must have demonstrated ability to work with a diverse population, training and public presentation skills, strong customer service and communication skills, skilled in sensitivity awareness, ability to apply insight and sound judgment in stressful situations,the ability to assess and resolve operational and system problems, and the ability to utilize Microsoft Office products.