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Assistant to the Director - CSFAI

Washington, DC

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The **MEMBERS ONLY**SIGN UP NOW***. (IMF) has a vacancy for an Assistant to the Director of the Corporate Services and Facilities Department (CSF) and HQ1 Taskforce (HQT). The position is located in the IMF headquarters (Washington, DC).  Under the direction of the Director of CSF and HQT, or designated senior staff, the Assistant to the Director will be initially responsible to lead the HQ1 Taskforce Impact Team until the end of the HQ1 renewal project. In addition, the successful candidate will contribute to: the review and formulation of CSF policies and procedures, including in the areas of facilities and general services and other critical client facing functions; as well as to the development and implementation of strategic initiatives and will provide support and strategic advice to CSF departmental management on change management aspects of innovative service enhancements, which are an inherent and ongoing aspect of CSF's role. He/she will also provide key analytical and decision-making input for use in managing the department – especially with regards to cross-divisional projects. Key Duties and Responsibilities:The selected candidate is expected to take a leading role in the following initiatives:Proactively develop and implement strategies to enhance client engagement and experiences across the spectrum of CSF and HQT user touchpoints.Provide strategic advice to CSF and HQT leadership regarding staff engagement and behavior change across the institution in relation to use of CSF services and aspects of the HQ1 Renewal Program. Manage quality assurance and control efforts for various management, strategic, information, communication, and service-delivery processes across CSF.Communicate with key stakeholders such as Management, Taskforce Review Team, Departmental Representatives groups, and Environmental Monitoring Committee, on a wide range of topics including, but not limited to, construction impacts on staff, innovative new service models and client consultation plans.Supervise monitoring and analysis of available client data to identify client/user trends and issues. Lead the development of establishing follow-up actions and related communications.Participate in contract negotiations with contractors and consultants, as required. Assume other responsibilities and special projects as delegated by the Front Office such as (i) coordinate cross-departmental efforts for CSF services related to the Annual Meetings and other activities as needs arise; (ii) represent CSF on IMF-wide committees and support the CSF Director on other Front Office work related to IMF-wide initiatives/committees; and (iii) manage and coordinate the IMF-wide review process for the flow of incoming draft papers, policies, and other requests for comments.The successful candidate will have educational development typically acquired through the completion of an advanced university degree in business management or a related field, supplemented by a minimum of 11 years of relevant work experience. Alternatively, the candidate may have a bachelor's degree in business management or a related field, supplemented by a minimum of 17 years of relevant work experience.The candidate should have strong drafting and communication skills including the ability to integrate inputs from others and to prepare polished written drafts and presentations under time constraints; should possess skills in business and strategic planning, benchmarking and performance measurement; should have strong interpersonal skills, including the capacity to interact effectively with senior officials and staff. Familiarity with technology and business process issues as well as data and information sources IMF-wide, as needed for the job, are also important. Candidate should possess sound judgment, tact and diplomacy, be strong in multitasking to tight deadlines and have experience in coordinating the work of team members. Candidate should be innovative, current with management best practices and open to new ideas. A strong and professional work ethic, keen problem-solving skills, proactive approach, ability to anticipate needs with minimum supervision are all highly desirable traits.  Analytical Thinking: Candidate should have demonstrated ability to work independently and to quickly collect and analyze information, often on highly technical issues and be able to explain complex issues to a variety of audiences in non-technical terms. High level of initiative and persuasive skills will be valuable. Knowledge of organizational behavior, the complexity of managing large organizations, and familiarity with CSF practices and services would be an asset.Communication: Significant experience in marketing, public relations and executive communications is an advantage, particularly gained in consultancy or organizational leadership environments.Interpersonal Skills and Leading/Supervising: Strong interpersonal skills, as well as demonstrable and effective leadership experience and the ability to develop networks and build relationships are essential; experience dealing directly with a diverse client base, especially in the context of change management initiatives, is desirable.QualificationsThe IMF is committed to achieving a diverse staff, including gender, nationality, culture and educational background.

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