Global Communications Manager
Why manage communication?
At its core, communications is a tool that businesses use to reach their goals. The communications plan helps makes a business strategy come to life. Good communications impacts how processes are carried out, how problems are resolved, how work gets done, and how people feel and think about their contributions. Communication influences change and organizational culture and—coupled with strong, engaged leadership—is a primary factor in business performance.
What does a communications manager do?
Communications management involves articulating information to important stakeholder groups. A communications manager analyzes a business from a communications point of view and deliver ideas and strategies on improving communications, marketing, public relations and your business goals.
We are currently seeking a Global Communications Manager to join our global client account based in Chicago, IL. The communications manager ensures that information critical to the success of a corporate real estate team is delivered effectively at the right time, to the right people, in the right way. The purpose of the communications manager role is twofold: Carol Bottoni
Client stakeholders receive high-value, actionable information that conveys the CRE impact on broad business performance in a clear and meaningful way. The account delivery team receives timely and relevant information that fosters productivity, flawless execution and employee engagement.
This role builds and leverages communications channels to ensure that the intended audiences can make informed decisions that impact performance.
Specific roles and responsibilities:
Develop and direct an annual communications strategy that brings valuable, measurable impact to the account team, client and firm.
Support change management efforts, ensuring appropriate planning and implementation of initiatives critical to the success of the team.
Ensures leading real estate insights, trends, thought leadership and market research are delivered regularly to the client stakeholders and delivery team.
Liaise and develop relationships with client organization counterparts in communications, PR and change management.
Serve as a key member and advisor to leadership. Actively participate in strategic planning and HR initiatives.
Support the delivery team with effective communications procedures during critical initiatives or emergency/crisis situations.
Write and edit content for various communication vehicles such as presentations, collateral, internal communications, case studies, e-mail, newsletters, talking points.
Other critical areas of involvement of this role include: change management, ethics, client satisfaction, transition, best practices and innovation and business intelligence.
Promote the creation and sharing of best practices and innovation that support core client objectives and business strategies.
Operate with the highest ethical standards and represent the Jones Lang LaSalle brand in all deliverables.
Direct and execute client and internal communications, including presentations, annual reports, business reviews, research, newsletters, senior leader communications, webcasts.
Ensure ongoing and frequent best practice sharing with peers from leading account teams across JLL.
Provide creative support and communications guidance for critical projects and deliverables.
Lead programs to measure client satisfaction annually and develop action plans for results.
Role reports to account Global Functions Director
Annual Report for the account
Annual Account Plan
Global Town Halls
OneView website oversight
Public Relations for the account
Communications training and templates for the account
Account case studies
Archive and communicate Awards
Executive presentation development
Account calendar cadence (Rhythm of the Account)
JLL/Client 2-in-a-Box mapping
Skills and qualifications:
5-10 years of communications experience including interaction with senior-level management.
Degree in Journalism, Communication or Marketing. Master level degree preferred.
A creative thinker with demonstrated success in translating broad concepts and ideas into clear and logical communications, leveraged in multiple venues.
Executive presence and professionalism
Excellent grasp of communication trends and issues.
Significant management and strategic planning experience.
Excellent verbal and written communication, editing and presentation skills.
Strong project management skills, strategic planning, change management, crisis management, budget management preferred.
Trusted advisor and responsible with highly confidential information.
Unyielding attention to detail that results in flawless execution.
Ability to mentor, coach and work collaboratively with cross-functional groups.
Flexible and able to work in a fast-paced, high-change environment.
Proficient in Microsoft Office applications, SharePoint
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
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Jones Lang LaSalle Incorporated
Website : http://www.jll.com/
JLL is a financial and professional services firm specializing in commercial real estate services and investment management. We create value for companies and institutions that invest in and use real estate. Our 48,000 people work across 1,000 locations in 70 countries to serve the global, regional and local needs of corporates, investors and developers. Our integrated services offering is grounded in expertise in all property types, a deep understanding of real estate markets and capital markets, and is coordinated and consistent across geographies.