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Job Details

Training Specialist II

Company name

San Bruno, CA

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Genesis10 is currently seeking a Training Specialist II with our client in the SEO industry in their San Bruno, CA location. This is a 12 month contract position.


Seeking a Training Specialist II

As an innovative instructional designer supporting YouTube's policy and enforcement teams, you'll collaborate with product specialists and policy experts to design and produce engaging trainings that will leave a high impact on learner performance

In this role, you'll contribute to all aspects of training for an operations audience, including the analysis, design, development, and delivery of training

You'll work with a variety of cross-functional stakeholders to provide training support for major policy and product launches, while ensuring all content meets YouTube's highest standards

You're sensitive and proactively address the needs of support agents and content reviewers in your instructional design

You're passionate about designing and developing learning programs across various delivery mediums, including in-person training, remote synchronous training, and online modules

Build strong relationships with stakeholders to set and manage expectations and create training video production project plans

Act as lead instructional designer on large projects with clear outcomes, collaborate with other subject matter experts on larger or more ambiguous projects


Design and develop engaging, creative, and impactful in-person and online training to improve individual and organizational performance and development

Collaborate with subject matter experts in a variety of fields to help translate their knowledge into an effective learning experience for others

Top 3 Daily Responsibilities:

Design, develop and implement training programs that will shorten ramp time, improve performance and quality

Build self-check knowledge quizzes and related formative and summative exams

Ensure existing training content remains fresh, relevant and top of mind for users


BA/BS degree in Communications, Instructional Design, Technical Writing or 3 years equivalent practical experience

3 years experience designing and developing training for policy enforcement or customer support operations teams

Strong understanding of instructional design approaches and adult learning theory to build programs that are effective and engaging

Ability to build strong relationships with cross functional partners, and a track record of delivery and business impact

Demonstrated ability to communicate complex concepts concisely and clearly

High tolerance for ambiguity and change

Experience designing, developing and implementing a training curriculum using various formats including slide decks, job aids, facilitator guides and e-learning modules

Nice to have skills/Not required:

Graphic design and illustration experience a huge plus

Experience using a Learning Management System (Intellum LMS), and e-learning authoring tools (Evolve Authoring Tool, Adapt, Camtasia)

Self starter and self sufficient

Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at Genesis10 is an Equal Opportunity Employer, M/F/D/V”

Company info

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Company Profile
Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions. Genesis10 is dedicated to developing, nurturing, and deploying talent to help organizations implement business and technology initiatives cost-effectively. We help our clients accelerate growth programs and drive innovation for their customers. Genesis10 serves over 150 clients including blue chip Fortune 100 enterprises and privately-held high growth companies in sectors such as financial services, healthcare, communications, energy, transportation, consumer goods, and technology. Headquartered in New York, Genesis10 has sales and recruiting offices throughout North America, and six domestic delivery centers.

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