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Job Details

Communications Consultant ITID

Company name
HSBC Group

Depew, NY

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Communications Consultant, ITID','0000B04M','!*!The role holder is responsible for executing employee communications within an ITID Function, reporting to the Function Head.  The focus of the role will be to identify and develop a clear approach and priorities for the function.

The role holder will also be expected to develop a working relationship with other embedded communicators with their peers in other verticals within ITID, such as Client Services (CS), Enterprise Services (ES), Data Centre Operations (DCO), and Telecommunication Services (TS), and Service Management (SM). They would also liaise closely with the Group-based IT communications team and participate in the activities of the IT-wide communicators’ community.

Impact on the Business

Execute a cohesive employee communications strategy within the function which is aligned to the overall ITID communications approach.

Actively engage with the function ExCo to build a strong understanding of how their individual areas are contributing to ITID as a whole and its overall role within IT.

Take a proactive role in highlighting how the function is contributing to the overall IT Transformation and its individual workstreams including Resource Optimisation, Capability Uplift, Supply Chain Optimisation and Infrastructure Simplification.

Drive the operational communications for the function employees and its senior leadership.

Customers / Stakeholders

The Head of  ITID Function  

Develop, get buy-in for and execute an agreed communications programme for the Function Head through an appropriate channels mix and including key messages and content

The Head of Planning & Governance

Reports into the functional Head of Planning & Governance in relation to day-to-day activity including measurable impacts of communications, outlining specific issues and the measures to resolve them and agreeing on communications targets and priorities.

Functional ExCo

Advise on the implementation of operational communications for the function’s employees to individual areas of HSBC and solicit feedback.

Leadership & Teamwork

Work seamlessly and collaboratively with embedded ITID and functional communicators as well as the global Communications team and other key stakeholders.

Personally demonstrate a high standard of HSBC’s values.

Operational Effectiveness & Control

Comply with Group policies and procedures and maintain all required records.

Operate within employee communications and media relations governance frameworks

Own, collaborate on, track and analyse the delivery and impact of communications initiatives.

Major Challenges

Remote functional line management relationship.

New Group operating model requires ability to operate effectively in a matrix model.

Ruthless focus on functional priorities required.

The fast-paced IT Transformation programme is driving significant organisational and cultural change

Increasingly regulated and complex global environment.

Evolving statutory, regulatory, and corporate governance requirements.

Rapidly changing and evolving communications environment.

Against this background the role holder will be required to provide high value communications advice and guidance to support to their respective stakeholders.

Role Context

Good knowledge of the HSBC Group and its values and culture.

Good working relationship with senior management.

Effective working relationships with key internal and external stakeholders.

Roleholder will report into respective Head of Communications, International and is expected to seek guidance from their functional line manager.  Local entity reporting will be to the Country CEO.

Expected to act with a degree of autonomy in respect of their day to day work but to align their activities with the global and regional framework and escalate to above mentioned Head of Communications, International as needed.

Management of Risk

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimension

Responsible for advising, briefing and supporting the Functional Head and their ExCo members on communications matters that directly affect the ITID function

Liaises closely with operational communications peers in ITID and with the Global IT Communications team','!*!

Strong storytelling skills with proven ability to produce clear, engaging narrative.

Strong presentation skills.

Credibility with senior executives.

Good knowledge of the financial services industry and global markeplace.

Experience of the IT industry desirable, but not essential

Knowledge of communication trends, best practice media relations and employee communications tools.

Ability to deal with ambiguity and pressurised situations.

Ability to work seamlessly with stakeholders in different timezones via audio & video conferences and email

A successful track record of delivering complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success

EEO/AA/Minorities/Women/Disability/Veterans','Information Technology','North America-United States-New York-Depew','','Full-time','Day Job','Country vacancy','Country vacancy','16-May-2018','24-May-2018','Communications Consultant, ITID

Company info

HSBC Group
Website :

Company Profile
The experiences of the past 148 years have formed the character of HSBC. A glance at our history explains why we believe in capital strength, in strict cost control and in building long-term relationships with customers. HSBC has weathered change in all forms – revolutions, economic crises, new technologies – and adapted to survive. The resulting corporate character enables HSBC to meet the challenges of the 21st century.

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