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Job Details

Internal Communications Specialist

Company name
Ericsson, Inc.

Plano, TX

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Internal Communications Specialist

Plano, TX


Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.


Job Summary

The Internal Communications Specialist is responsible for supporting internal communications activities for North America. The primary focus of this job function is the effective use of communications to drive employee engagement in support of Ericsson’s strategy, culture, and brand principles. 


This role is responsible for developing internal communications content that supports the region’s business objectives and initiatives. This includes writing stories for our intranet/newsletters, drafting executive emails, coordinating meetings/events, monitoring our internal social media platform, and curating reusable content and adapting it for an internal audience. 


You will be a part of the Market Area North America Marketing & Communications team and will report to the Head of Internal/External Communications.


Specific responsibilities include:

*Contribute to and execute the region’s strategic internal communications plan *Draft communications that clearly and concisely articulate the intended objectives and calls to action *Ensure internal communications – regardless of channel – are consistent with the company’s brand and vision *Write news stories and create digital content *Compile and edit newsletters targeted to specific audiences (i.e. North America employees, managers, sales teams) *Support events – internal meetings, trade events, philanthropic activities – through communications tactics *Support webcasts and internal video shoots *Design basic graphics and email layouts *Identify opportunities for improvement *Act as the voice of internal communications in our internal social media platform – Yammer – helping to foster conversations and share important news *Work collaboratively with local and global Marketing & Communications in support of company-wide programs and initiatives



*Bachelor's degree in Communications, Journalism, Marketing, Creative Writing, or related field *Two or more years of experience in the communications field *Experience in the ICT industry is desirable *Exceptional writing, editing, proofreading and oral presentation skills *Creative thinker with extreme attention to detail *Comfortable working in a diverse environment *Ability to manage multiple projects and work within deadlines *Highly-proficient in PowerPoint and Word *Experience driving information sharing in digital channels, including social media *Knowledge in online publishing tools *Ability to initiate and manage projects strategically as well as operationally


Position is located in Plano, TX.  Local candidates preferred as there is no relocation offered for this position.


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetics information.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, protected veteran status, union membership or genetic information.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson's legal duty to furnish information.

Employee Polygraph Protection Act Notice - Employers are generally prohibited from requiring or requesting any employee or job applicant to take a lie detector test, and from discharging, disciplining, or discriminating against an employee or prospective employee for refusing to take a test or for exercising other rights under the Act.  For more information, visit

Ericsson is an equal opportunity employer and is committed to providing reasonable  accommodation for qualified disabled individuals during the application and hiring process.  Ericsson will make modifications or adjustments to the job application or interview process that will enable a qualified applicant to be considered for a position.  If you require an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance.

Primary country and city: United States (US) ||  || Plano || 21095

Req ID: 231792 

Company info

Ericsson, Inc.
Website :

Company Profile
At Ericsson we use innovation to empower people, business and society. We envisage a Networked Society that is sustainable, and where everything that can benefit from a connection will have one. Our mobile and fixed networks, multimedia solutions and telecom services make a real difference to people’s lives, and the world we live in.

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