Responsibilities:Manage the improvement process of existing communications templatesManage the communications coming out of the various marketing platforms used by AvettaMake recommendations to senior leadership on methods of improving communication of supplier value propositionsDraft and/or work with consultants to develop written communication pieces for internal and external audiencesDevelop and optimize communications templates for customer support and sales reps across multiple channelsAssess effectiveness of communication touchpoints and optimize overall touchpoint modelInterface with marketing department and contribute to overall company marketing strategyTrain customer support and sales reps on effective communicationsReview supplier feedback and develop customer experience strategies to improve satisfactionExperience, Training and Education:Potential candidates for this position must meet the following requirements:Bachelor’s degree in communications, marketing, or related field. Master’s Degree preferredExperience with Salesforce.com and Marketo or similar platforms5 years’ experience in business, marketing, and/or product management5 years’ experience managing customer experienceDemonstrated understanding of customer satisfaction drivers, NPS, and survey methodologyExcellent verbal and written communication skills, particularly in translating complex information into clear and concise messagesStrong writing, editing, proofreading, layout and design skills are essential, including ability to present concepts verballyMust be a confident communicator and presenterMust be a good listener with the capability to give and receive feedback, establish trust and rapport, see the “big picture”, and be able to work in a team environmentMust be able to work effectively with employees at all levels within the organizationUnderstanding of product marketing and go to market strategiesExcellent communicator and leader who is results-oriented and assertiveAbility to synthesize and utilize data, mentor staff, and be a successful team builderStrong interpersonal skillsDemonstrates a sense of urgency to ensure customer satisfactionWorking knowledge of Health and Safety within the supply chain environment preferableExperience in a mid-market Saas company preferred
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PICS was created nearly a decade ago. Now, as a renowned contractor prequalification company, PICS offers world-class supplier prequalification, with an exceptional focus on safety.