Perform complex (journey-level) consultative services and technical assistance work for the Vendor Outreach Branch of the Vendor Management & Operations Unit. Work supports the United States Department of Agriculture Supplemental Nutrition Program for Women, Infant, and Children (WIC) program. Conduct onsite and/or face-to-face training and vendor onsite evaluations, and provide technical assistance to WIC vendors onsite, by phone, and via email. Prepare reports of findings and recommendations. Responsible for outreach and communication activities including vendor complaints, general program inquiries, marketing material, and other related customer service issues or requests from internal and external stakeholders. Evaluate and process vendor applications, prepare and disseminate vendor contracts/agreements and perform needed activities on those contracts/agreements, including data entry. Complete participant access analysis and respond to programmatic inquiries. Assist with development of WIC vendor training curriculum and training aids. Assist with policy and procedure changes and implementation. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.
Essential Job Functions:
1. Conduct onsite and/or face-to-face training to WIC vendors, vendor onsite evaluations, and provide technical assistance to vendors as needed. (20%) 2. Handle outreach and communication activities including vendor complaints, general program inquiries, preparation and distribution of marketing material, correspondence, distribution of technical guidance documentation, online training technical assistance, and any other related customer service items from internal and external stakeholders. (20%) 3. Collect information in an application, prepare and disseminate vendor contracts/agreements and perform needed activities and correspondence on those contracts/agreements, including data entry. (15%) 4. Prepare reports of findings and recommendations, and prepare Corrective Action Plans. (10%) 5. Coordinate and implement the vendor liaison program in collaboration with local agency staff, and conduct shopping experiences. (10%) 5. Assist in planning, development, implementation, and analysis of vendor training curricula and training aids. (10%) 6. Complete participant access analysis, collect and track data, and collaborate with staff on any special projects, presentations, or reports. (5%) 7. Assist with updating and implementing WIC vendor policies, branch and unit procedures, and analyzing policies based on changing business needs. Develop/update procedure manual. (5%) 8. Perform other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. (5%)
Knowledge Skills Abilities:
•General statistical and reporting methodologies •Contracts and contract development •Legislative process and public accountability systems •Related state and federal laws, regulations, policies, rules and requirements •Project coordination, business process improvement, and strategic planning Skill in: •Effective oral and written communication •Identifying problems, evaluating alternatives, and implementing solutions •Working collaboratively and cooperatively with diverse groups •Developing and revising policies and procedures •Organizing, managing, and prioritizing tasks and schedules •Report preparation for internal and external stakeholders •Organizing, coordinating, and directing projects and reports •Use of technology, such as Microsoft Office, Internet research, Adobe Pro, and databases Ability to: •Think creatively and support creative thinking in others •Understand, interpret and apply rules, regulations, policies and procedures •Establish goals and objectives •Interpret data and develop effective operating procedures •Organize and present information effectively, both orally and written •Build effective work teams and display effective leadership •Provide exceptional and accurate customer service •Communicate and present information effectively, both verbal and written •Prioritize and plan assignments, and handle multiple projects in a fast paced environment •Work effectively under pressure
Registration or Licensure Requirements:
Certified Texas Contract Manager (CTCM) or complete the requirements to become a Certified Texas Contract Manager within 12 months of employment.
Initial Selection Criteria:
1. At least two (2) years of customer service experience 2. At least two (2) years of experience in the training of adults 3. At least two (2) years of experience in database usage 4. Ability and willingness to travel statewide and independently, up to 50%, as indicated on the application PREFERRED: Associate’s Degree or higher
To be considered for an interview, applicants must demonstrate a clear match to all minimum criteria in the summary of experience sections of the application. RESUMES WILL NOT BE CONSIDERED. The salary on this job posting reflects the minimum and maximum allowed, however, budget considerations often result in salary offers at the minimum of the posted range. Internal applicants are encouraged to check the HR manual for any changes to their current salary. All applicants chosen to participate in the face-to-face interview process will be required to complete a skills test exercise to demonstrate proficiencies and perspectives associated with this role at the time of the interview. Only applicants selected for an interview will be notified of final selection. This position requires statewide independent travel up to 50% of the time. Note: There may be no military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information, see the Texas State Auditor’s Military Crosswalk at ****MOS Code:
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