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Job Details

Social Media Specialist

Company name
Trader Interactive

Location
Norfolk, VA, United States

Employment Type
Full-Time

Industry
Media, Marketing, Pr, Ecommerce

Posted on
Aug 12,2019

Valid Through
Nov 25,2019

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Profile

Trader Interactive is looking for a Social Media SpecialistTrader Interactive helps connect buyers and sellers of motorcycles, RVs, trucks and equipment. We know that our dealers and their customers utilize social media to interact and make purchasing decisions - that’s why we’re hiring a Social Media Specialist to join our Marketing and Audience Growth team! The Social Media Specialist will manage and assist commercial and recreational dealers in leveraging social media to further engage with prospective customers online. The Social Media Specialist will develop social media profiles, manage online content and advertising, and lay out a solid foundation for a social media strategy. The position will also be responsible for maintaining excellent customer service as well as troubleshooting any customer/software issues that may arise. Day-to-Day Duties:Setup and manage multiple client social media accounts across many social platforms (i.e. Facebook, Instagram, etc.)Write, coordinate and manage social media content for client pages. Design graphics as needed for social mediaMake recommendations to clients about how to improve their social media pages and ensure optimal engagement.Manage Facebook advertisements for clientsAnswer inbound inquiries from current clients and conduct month-end reviewsHandle customer service issues and resolutions, and proactively communicate issues, opportunities and insights to the teamMaintain awareness of social media tools/trends and applications as well as what is scalable for businesses.Document all interactions with customers via SalesforceCreate new opportunities for the social media service via pilot programsConstruct training materials for all social media related products (potential to train sales team members)Assist in the setup and implementation of social retargeting programsAssist with the SEO/SEM Dealer Services team as necessaryPerform any other duties as assignedPreferred Requirements:Bachelor’s degree in marketing, public relations, communications, sales, or journalism; B2B/software company experience is a plusEagerness to work hard and engage with internal and external customers, partners, and the broader marketStrong organizational skills – and a strong desire to achieve goals and objectivesExcellent verbal and written communication skillsStrong knowledge of social media marketing; experience with Facebook Business and Ads Manager preferredAbility to work both independently and under general supervisionProven ability to communicate and interact effectively with internal and external customersSome SEO / SEM knowledgeExtreme attention to detail, outstanding organizational skills and good time management

Company info

Trader Interactive

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