Cox Enterprises, Inc.
DescriptionDealer.com, a Cox Automotive Brand, is currently looking to hire a Manager for our Digital Strategist team in Burlington, Vermont.The Manager, Digital Strategists is responsible for developing and managing a high performing team of Digital Strategists who create and execute digital marketing strategy across Dealer.com\u2019s suite of digital marketing products and services.\u00a0 The manager serves as the point of client escalation and is responsible for overall team management including client retention, client satisfaction, risk management, contract management, project management, and performance and delivery of products and services under the client. This position interacts with all levels of customers and co-workers in the Digital Strategist, Support, Development, OEM Services, and Implementation departments, as well as across the larger Media Solutions organization.\u00a0 Requires the ability to brand oneself successfully, develop relationships at all levels of the organization, and take ownership of departmental and cross functional initiatives while working in an environment with possibly limited direction.\u00a0 The candidate must confidently advocate for the unique needs of the team as well as drive performance within the structure of the departmentThe manager must build a solid organizational structure & open lines of communication among all team members.\u00a0 S/he must manage all aspects of the Digital Strategist (DS) Program business processes on a daily, weekly, monthly and quarterly basis while developing new business processes within the team structure.\u00a0 This is a hands-on role, where the DS Manager leads by example acting as a performance management coach to the team. This position requires considerable skills in time management; communication at all levels, and the ability to organize and prioritize a workload.\u00a0 Using advanced efficiency and effectiveness tools the DS Manager will facilitate the establishment of complete measurement systems positioning them to manage and measure impacts to customer and employees.\u00a0 The DS Manager will strive for consistent processes throughout the Digital Strategist Team.\u00a0 Initiative, drive, persistent positive energy, and embracing personal accountability are imperative to success in this role.KEY RESPONSIBLITIES:\u00a0Client and portfolio retention:\u00a0\u00a0Responsible for the entire teams\u2019 retention and product growth within their portfolio of clients to ensure maximum customer value and satisfaction. This will include building strong relationships with the clients and responding to client escalations, ensure quality of the digital strategists\u2019 consultation with the client, identification and resolution of weaknesses in existing customer relationship management procedures.\u00a0\u00a0This will also include continuously reviewing the existing accounts\u2019 and clients\u2019 portfolios to enable better and more focused day-to-day customer relationship management by the Digital Strategist teamPerformance Management:\u00a0Provide continuous training and coaching/mentoring to the Digital Strategist team in order to ensure the required level of performance is met and continually maintained as well as ensuring all team members achieve their individual development needs.\u2028Acts as connector for high visibility cross-departmental issues/projects with other Dealer.com departments\u2028.Ensure that internal and external requests are acted upon by the team in a timely manner to ensure optimum service.Work directly with the Client, Digital Strategist teams, and Sales teams to identify and evaluate opportunities, charter initiatives, and build required supporting tools to ensure and track success.Coordinate departmental cross-functional efforts within DDC to ensure accurate communication, documentation, and process efficiency in support of the clients.Process Improvement/Measurement:Evaluate and maintain productivity measures for the team, to ensure that all team members are performing to their full capacity and in accordance with performance targets. \u2028Compile and present monthly team results, covering specific information regarding customer gains, losses, opportunities and risks.\u2028Participates in cross-functional committees and task forces designed to improve the quality of service to existing customers.Assists the Directors in preparing and monitoring departmental goals.All other duties as assigned. QualificationsREQUIRED QUALIFICATIONS:\u00a0
5 years of related work experience
Excellent written and verbal communication skills
Strong interpersonal skills
Introductory knowledge of process improvement methodologies\u00a0
EDUCATION REQUIRED:\u00a0Bachelor\u2019s Degree in Marketing, Business, Communications or other related field preferred or equivalent of a minimum of 5 years of related work experience may be consideredPREFERRED QUALIFICATIONS:\u00a0
Previous Management Experience
Previous automotive, media or media sales / support experience
Proficient with Microsoft Office, especially Excel (certification a plus) and PowerPoint
Demonstrable experience creating and executing digital marketing plans; including skills in web, SEO/SEM, media, and digital advertising concepts
Solid knowledge of website analytics tools Google Adwords, Google Analytics
Working knowledge of HTML, CSS, and broad website concepts
About Cox Automotive\u00a0Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader\u00ae, Dealer.com\u00ae, Dealertrack\u00ae, Kelley Blue Book\u00ae, Manheim\u00ae, NextGear Capital\u00ae, vAuto\u00ae, VinSolutions\u00ae, Xtime\u00ae, incadea\u00ae and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com. \u00a0Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual\u2019s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Organization: Cox AutomotivePrimary Location: US-VT-Burlington-1 Howard StreetEmployee Status: RegularJob Level: Manager/Senior ManagerShift: Day JobTravel: Yes, 5 % of the TimeSchedule: Full-timeUnposting Date: Ongoing
Cox Enterprises, Inc.
Website : http://www.coxenterprises.com
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include AutoTrader.com, Kelley Blue Book, Manheim, Savings.com and Valpak.