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Manager Store Communications

Bethesda, MD

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Manager, Store Communications Bethesda, MD USA The Manager, Store Communications is a member of Total Wine's Retail Operations team and will be a key contributor in supporting the department's mission to deliver best-in-class store support for our 175 retail locations. As a member of our Labor/Workforce Management team, the Manger will act as communications strategist to develop forward thinking processes to drive store execution through consistency, simplification, and standardization of communications and workload. KEY RESPONSIBILITIES• Oversee development of communications for store execution and consistent customer experience• Optimize store workload calendar; ensures appropriate balance between store's project workload and providing exceptional customer experiences• Acts as liaison and gatekeeper between Retail Operations leadership and corporate business partners; represents and champions the stores' perspective while soliciting, evaluating, and filtering feedback from business partners to effectively communicate directives and messages to stores • Maintain overall design, structure, organization, and content of store facing intranet site; performs regular content review to ensure consistency in editorial standards and develops new site content and features on regular basis• Measure effectiveness of communications vehicles, ensuring needs of audience(s) are regularly met• Document new and revised policies, processes, and procedures related to Retail OperationsJOB REQUIREMENTSMinimum Experience, Skills and Education:• Ability to connect with others; listen and bring together key business functions to a common purpose and best processes• Excellent verbal and written communication skills with the ability to interact with diverse group of constituents including field leadership, corporate leadership, and subject matter experts• Demonstrated performance in communicating and shaping a strong and positive organizational brand via multiple communications vehicles• Ability to work in a fast-paced environment, prioritize multiple projects simultaneously, and adapt to changes in project scope• Ability to effectively move forward on tasks even with ambiguous or changing requirements• Bachelor's degree (Communications, Public Relations, Journalism, English, or related field) from an accredited college or university.• Retail operations management experiencePreferred Experience, Skills and Education:• Experience in multi-unit / multi-entity corporate environment; preferably retail• Self-starter with an intellectual curiosity to drive process improvements• Great attention to detail while understanding big-picture objectives and strategy• Experience with Opterus Retail Task Management or similar software packagesPHYSICAL REQUIREMENTS (with or without accommodations):• Occasional travelAbout Total Wine & MoreTotal Wine & More is America's Wine Superstore®-the country's largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. Today, our typical store carries more than 8,000 wines from every wine-producing region in the world. In addition, Total Wine & More carries more than 2,500 beers, from America's most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category. Our strength is our people. We are always looking for motivated, talented team members who are interested in working for a company with entrepreneurial spirit and a passion for providing best-in-class service. Our retail stores and corporate office (called the Store Support Center) provide opportunities for career growth and advancement. Offering competitive compensation and comprehensive benefits for qualifying positions, we strive to ensure that all Team Members feel that they are a part of the business, as they are valuable resources to our customers, co-workers, and communities.Drug Free Workplace EOE ,

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