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Promote positive, proactive resident relations by working to make the rental living experience of the highest quality, and serving as the first point of contact for all resident interactions on site. Act in a sales capacity by retaining customers and renewing leases.
Assist with all inquiries including move-in process, resident requests, follow-up, administration, renewal process, move-out process, resident events, resident transfers.
Provide the highest level of customer service at all times
Responsible for achieving resident renewal sales goals by demonstrating the value in our communities in a competitive market
Perform resident retention calls and evaluate the needs of our customers while communicating the benefits of our properties
Ensure that all relative information regarding resident issues, requests and complaints are accurately noted in OneSite
Serve as a resource for management in the development and communication of improved/better and more efficient resident relations
Assist residents with the move in process as needed
Understand and facilitate retention process which includes renewal paperwork
Educate residents on ICAC procedures
Maintain optimum financial levels of performance by demonstrating the value in our community to residents
Successfully tour and lease apartments when needed
Process resident applications, lease documents and related paperwork as needed
Ability to solve simple to complex resident relation issues in a timely manner
Support the marketing functions by recording accurate data on prospects and residents
Perform community inspections to ensure aesthetics are maintained to Company expectations
Maintain filing, communications and record keeping in accordance with Company policies and procedures
Partner with all departments and vendors to ensure business continuity
Track NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation
Participate in community customer experience events as well as resident programs and activities in order to provide a sense of community
Perform additional duties as assigned or requested
High school diploma from an accredited institution
Bachelors Degree highly preferred
Minimum one-year experience in a customer service and sales environment
Experience in onsite apartment leasing and administration or hospitality preferred
Superior customer service skills and a desire to help people
Ability to handle basic accounting principles and concepts
Ability to handle resident concerns or complaints
Excellent written and oral communication and interpersonal skills
Sound practical judgment of priorities
Ability to use MS Office and Google Apps
Understand, apply and comply with all company policies and procedures
Ability to work weekends & holidays
Ability to pass a Motor Vehicle Check
Irvine Company Apartment Communities
(a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal Californias most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. Its an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
The Irvine Company