Job DescriptionAmazon Web Services (AWS) - a leader in cloud computing - is seeking a curious, self-motivated, and creative communications and change management professional who is looking to apply their skills and experience in innovative ways. This role will be responsible for delivering high quality service to AWS' growing Global Business Operations (GBO) team and the teams they support. AWS\u2019 growth is driving a rapid expansion of its world-wide sales team and there is an increased need for support in communications, strategic messaging, training materials/curriculum development, and change management within the GBO team and on cross-functional projects. The successful candidate must be able to manage multiple tasks simultaneously, and thrive in a dynamic environment. The ideal candidate has several years in communications, change management, training curriculum development, and/or capabilities development, and has strong written and verbal communication skills. The person in this position will work across the GBO team to develop communications materials for a diverse customer base using a highly technical service. The ideal candidate is poised, has a clear communication style, and is able to work with multiple stakeholders to distill complex information into a digestible format and present that information to those outside of GBO in a way that anticipates their needs. Essential Duties and Responsibilities
Create communications materials and messages, then manage the review, approval, and distribution of those communications.
Proactively communicate ahead of changes to minimize uncertainty.
Work with the GBO team members and leadership to understand potential upcoming change impacts and develop change management strategies to assist in smooth adoption.
Work across teams in AWS to collaborate on launch materials, communications, and training for new or updated tools, systems, or processes.
Able to assist in defining new business process and assess what communications and additional materials will ensure successful adoption, and then be able to create those materials.
Basic QualificationsBasic Qualifications
Bachelor\u2019s degree in Communications, Marketing, English, or a related field.
4 years of internal or external communications and/or customer service.
Experience creating content: digital, written, training, video, or visual communications materials.
Experience in all aspects of change management from audience and stakeholder analysis through implementation and success metrics tracking.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for clear, timely communications and excellent customer service.
Must be comfortable in fast-paced, deadline-driven environment and able to manage priorities well.
Experience developing creative, effective communication plans for a diverse, remote, and mobile audience and executing those plans.
Experience creating training content and training videos using screen capture voice-over software.
Willing to roll up one\u2019s sleeves and get work done, even when it\u2019s outside the scope of the job.
Strong financial and business analytical skills.
Preferred Qualifications Preferred Qualifications
Strong deductive reasoning skills that allow the candidate to formulate innovative solutions.
Ability to successfully manage multiple tasks simultaneously.
Results oriented - driven to meet deadlines while not sacrificing quality.
Attention to detail, accuracy, process-oriented and organized.
Strong written, verbal and interpersonal skills a must, including the ability to interact with groups internally and externally, leadership, and front-line staff.
Ability to approach problems logically & rationally.
Action oriented and self-disciplined.
Amazon is an Equal Opportunity-Affirmative Action Employer \u2013 Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Website : http://www.amazon.com/
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.