The Communications Manager for the Department of Safety and Security (DSS) will be a strategic member of the department and will be responsible for developing and executing a broad and comprehensive communications program that aligns with University and Divisional goals. The successful candidate will be responsible for directing and managing communications across all DSS units including Emergency Management, Parking and Transportation, Police, and Security Systems and Technology.
Working Conditions: Nights and weekends are expected.
Provide visionary leadership, strategic direction and management of a communications strategy for DSS
Develop communications processes in order to more effectively and efficiently communicate the strategies and messages from senior leadership
Collaborate with other University units to implement and adopt communications standards and guidelines aimed at meeting and improving service delivery expectations
Foster a communications culture of clarity, accountability, transparency, and collaboration
Engage with Office of the Executive Vice President as necessary to garner support for, align messaging to and/or ensure acceptance of targeted DSS communications in advance of distribution
Manage all internal and external communication activities for DSS
Implement a consistent, formal approval process and shared calendar to better manage overall DSS communication
Develop internal and external communication for planned initiatives
Create, implement and maintain communication templates for all DSS departments
Set standards for content, distribution and timeliness of information
Develop internal and external communications and presentations to relevant stakeholders ensuring consistency of style, voice and branding
Craft or edit individual communications as necessary to support key DSS messaging
Develop specific communications on behalf of DSS leadership
Responsible for development, implementation, maintenance and accuracy of the DSS website
Oversee the development of web content and ensure the content is comprehensive, up to date and accurate
Coordinate with University Relations and/or Global Marketing on website branding and visual guidelines
Coordinate the preparation of DSS Publications including annual reports for various DSS units
Performs other duties as assigned
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Communications, Marketing, English or related field; OR appropriate combination of education and experience
5 year's professional communications experience
Minimum Competencies: (Skills, knowledge, and abilities.)
Demonstrated excellent written and verbal communication skills including strong writing, editing, proofreading, and presentation skills
Experience developing strategic and comprehensive communications plans for all levels of the organization, including experience with senior level communication
Excellent project management, problem-solving skills and the ability to prioritize and manage multiple tasks successfully
Ability to engage with customers, identifying and assessing their needs to achieve satisfaction
Self-starter who takes initiatives and proposes new ideas and solutions
Identify and assess customers' needs to achieve satisfaction
Ability to thrive in a fast paced team environment, handle multiple priorities, and meet tight deadlines
Proficient in MS Office Suite (Word, Excel and PowerPoint) and Adobe Suite (Illustrator and InDesign)
Preferred Qualifications: (Education and experience)
Experience working with public safety, transportation or parking organizations
Experience working with or for an academic institution
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff.