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Job Details

Communications Manager

Company name
Northwestern University

Evanston, IL
5 hit(s)  


Job Description:

Job Summary:

The Communications Manager for the Department of Safety and Security (DSS) will be a strategic member of the department and will be responsible for developing and executing a broad and comprehensive communications program that aligns with University and Divisional goals. The successful candidate will be responsible for directing and managing communications across all DSS units including Emergency Management, Parking and Transportation, Police, and Security Systems and Technology.

Working Conditions: Nights and weekends are expected.

Specific Responsibilities:

Strategic Communications

Provide visionary leadership, strategic direction and management of a communications strategy for DSS

Develop communications processes in order to more effectively and efficiently communicate the strategies and messages from senior leadership

Collaborate with other University units to implement and adopt communications standards and guidelines aimed at meeting and improving service delivery expectations

Foster a communications culture of clarity, accountability, transparency, and collaboration

Engage with Office of the Executive Vice President as necessary to garner support for, align messaging to and/or ensure acceptance of targeted DSS communications in advance of distribution

Communications Management

Manage all internal and external communication activities for DSS

Implement a consistent, formal approval process and shared calendar to better manage overall DSS communication

Develop internal and external communication for planned initiatives

Create, implement and maintain communication templates for all DSS departments

Set standards for content, distribution and timeliness of information

Develop internal and external communications and presentations to relevant stakeholders ensuring consistency of style, voice and branding

Craft or edit individual communications as necessary to support key DSS messaging

Develop specific communications on behalf of DSS leadership

Website Management

Responsible for development, implementation, maintenance and accuracy of the DSS website

Oversee the development of web content and ensure the content is comprehensive, up to date and accurate

Coordinate with University Relations and/or Global Marketing on website branding and visual guidelines

Publications Management

Coordinate the preparation of DSS Publications including annual reports for various DSS units


Performs other duties as assigned

Minimum Qualifications:

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Communications, Marketing, English or related field; OR appropriate combination of education and experience

5 year's professional communications experience

Minimum Competencies: (Skills, knowledge, and abilities.)

Demonstrated excellent written and verbal communication skills including strong writing, editing, proofreading, and presentation skills

Experience developing strategic and comprehensive communications plans for all levels of the organization, including experience with senior level communication

Excellent project management, problem-solving skills and the ability to prioritize and manage multiple tasks successfully

Ability to engage with customers, identifying and assessing their needs to achieve satisfaction

Self-starter who takes initiatives and proposes new ideas and solutions

Identify and assess customers' needs to achieve satisfaction

Ability to thrive in a fast paced team environment, handle multiple priorities, and meet tight deadlines

Proficient in MS Office Suite (Word, Excel and PowerPoint) and Adobe Suite (Illustrator and InDesign)

Preferred Qualifications: (Education and experience)

Master's Degree

Experience working with public safety, transportation or parking organizations

Experience working with or for an academic institution

As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.

Company Profile
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff.

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