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Senior UX Copywriter

Auburn Hills, MI, United States

Posted on
Nov 05,2019

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Senior UX Copywriter Sales & Marketing FCA
Senior UX Copywriter
Job ID:
Career Area:
Sales & Marketing
Job Category:
Sales & Marketing-Parts & Service-Mopar
Auburn Hills
Date Posted:
November 5, 2019
FCA Group
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Job Overview
About Us:
The FCA Uconnect Connected Vehicle Team is revolutionizing the vehicle ownership experience through the invention of software products delivered to Uconnect customers through a variety of digital touchpoints including mobile apps, websites, and in-vehicle infotainment systems.
Job Description:
We are seeking an experienced Senior UX Copywriter to join our Connected Services team at FCA. This person will serve as the primary contact for all copy and voice related activities across our post-purchase customer experience. This person should be comfortable writing UI copy across various digital channels including: mobile, web, and wearables. You will be instrumental in helping shape a consistent experience across our application(s), while partnering closely with our brand team to ensure our voice and tone is clearly articulated from marketing channels into our application UI. As a key member of the UX team, your day will be spent collaborating with stakeholders across regions, maintaining our copy matrix, updating style guides, define our localization practices, and producing the content itself.
Primary responsibilities can include:
Experience crafting copy across various devices including: mobile, desktop, wearables, and VUI’s
Experience in localization workflows and challenges of writing for a global audience
Ability to research, write, edit, maintain and proof customer-facing copy and content
Master of consolidating the complex into easy to understand word(s) or phrase(s) depending on the context of use within an experience — from buttons to text strings
Develop and maintain a do’s/don’ts terminology guide for our product(s) and our marketing site when applicable
Collaborate with design, product, marketing, legal, and business counterparts to ensure content is accurate and the voice and tone resonates from a brand, product, and regional perspective
General understanding between translation vs. localization of copy and content
Firm point of view of when to be succinct vs. conversational within a product(s) UI
Become an expert of our product(s), including the teams point of view on error states, button nomenclatures, user functions, text strings, and feature details
Self-editing skills and working knowledge of AP, Chicago, and/or MLA style
High comfort level for working in a flexible, constantly evolving environment
Actively participate in weekly product design and content review sessions
Collaborate with in-house or external creative services and brand agency to remain in sync on brand voice
Proactively troubleshoot customer experience issues that can be solved through content
Support stakeholders by providing referential/template language for use at their discretion in feeding marketing/sales/promotional or operational messaging into our products, and other duties as assigned
Experience in participating or conducting UX research
To Apply:
Applicants must have a portfolio
Master of distilling ideas and concepts into simple understandable language
Meet primary responsibilities
Mesh well with the team
Be awesome!
Basic Qualifications:
Bachelor’s degree in Journalism, English, Communications, Advertising, Marketing, or a related field
Minimum of 5 years as a UX/UI copywriter versed in research, governance, maintenance, and the creation of content across a core product experience for an international product
Preferred Qualifications:
Demonstrated experience and skills in writing for social media, SEM, SEO, landing pages, microsites, presentation slides, UX, UI, emails, videos, blogs, case studies, and/or internal process documents
Experience writing for VR/XR, technology, or other complex subject matter
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a global company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.
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Except where expressly stated to the contrary, copyright for the text, images, graphic or audiovisual content appearing on this website is held by **MEMBERS ONLY**SIGN UP NOW***. N.V. (hereinafter FCA) and its subsidiaries or used with permission of third parties and may not be copied, modified or used without the prior written consent of the owner.
Except where expressly stated to the contrary, logos and trademarks on this website are the property of FCA and its subsidiaries or used with permission of third parties and may not be copied, modified or used without the prior written consent of the owner.
UNITED STATES: EOE/M/F/Disability/Vet. We strive to make this site accessible to any and all users. If you would like to ****.
CANADA: FCA Canada, Inc. is committed to ensuring equal opportunity in employment, and supports Employment Equity programs to promote the more equitable participation of women, people with disabilities, Aboriginal Peoples of Canada, and member of visible minority groups. FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in accordance with FCA Canada's Accessibility for Ontarians with Disabilities Act (AODA) policy. If you require an accommodation, please contact FCA Canada Human Resources at **** or (519) 973-2748 to arrange suitable accommodation which takes into account your accessibility needs.
LATIN AMERICA: FCA Latam is committed to ensuring equal opportunity in employment, and supports employment equity initiatives to promote the more equitable participation of women, people with disabilities and other members of minority groups.
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