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Job Details

CASINO SERVICES REPRESENTATIVE - created on 2/14/18

Company name
Pinnacle Entertainment, Inc.

Location
Council Bluffs, IA

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Profile

Be the Best YouPinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.
Property Details

Ameristar Casino Hotel Council Bluffs, which includes the largest riverboat in Iowa, was modeled after the historic riverboats that plied the waters of the Missouri River in the 1800s. Located in the greater Omaha metropolitan area, this property has received the prestigious Four Diamond designation from the American Automobile Association and, in 2004, was named Property of the Year by the Iowa Lodging Association. The property also features a 38,500 square-foot casino, five dining options, three bars, an entertainment venue and 8,000 square-feet of meeting and event space.
 
Ameristar Council Bluffs
2200 River Road
Council Bluffs, IA 51501
Overview
To provide outstanding guest service, both internal and external.  Safeguard company funds while maintaining accurate accountability of funds and to promote the facilities, services, programs, and events of the Ameristar properties.
Responsibilities
Adhere to established department and property policies and procedures regarding guest service standards
 
This is a uniformed position, which requires the team member be in compliance with uniformed appearance standards while on duty
 
Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casinos
 
Assist guests in completing Star Awards Club application
 
Enter membership information into computer
 
Perform data entry for current events into event codes
 
Issue replacements cards for guests
 
Assist in Marketing promotions and player events involving the promotions department and Star Awards Club area
 
Assist members with point redemption for cash back and if available, various merchandise
 
Support back office, Casino Services Manager, Casino Services Lead Hosts, Executive Hosts and Marketing Department
 
Resolve any guest problem or perceived inconvenience both positive and negative in nature
 
Assist in meeting arriving bus groups
 
Act as \u201cSales Representative\u201d and central information center for the property, usually being the first contact by guests
 
Paging in both Pavilion and Casino when requested
 
Provide complimentaries when play warrants
 
Redeem coins, tickets, chips and cash guest checks
 
Maintain and assure the proper handling and routing of all paperwork.
 
Be familiar with the safe handling of cleaning product, equipment, and supplies
 
Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
Qualifications
High School Diploma with one year Guest service experience desired
 
Cash handling background helpful but not required
 
Experience dealing with the public
 
Cooperative and able to take direction to follow through on assignments and work with the team
 
Interpersonal skills
 
Excellent communication skills
 
Excellent Guest Service skills
 
Computer Skills
 
Creative and innovative in guest satisfaction skills Maintain a high level of professional appearance, demeanor, ethics and self-image and Interface with other departments to ensure a harmonious working relationship
 
Foster and maintain positive employee relations in a supportive environment
 
Must be able to maintain confidential and proprietary information
 
Ability to work effectively independently and as part of a team 
 
Must have excellent business communication skills and strong time management skills
 
Ability to share or divide attention among several ongoing activities, projects or assignments
 
Ability to interpret and explain company policies and procedures to others 
 
Ability to follow all policies, procedures, and regulations including but not limited to attendance, appearance, safety, and security policies
 
Ability to obtain support for ideas and actions from peers, or superiors in order to accomplish a task or goal 
 
Ability to identify circumstances or incidents that require the notification and/or approval of others 
 
Must be able to work flexible hours including evenings, weekends, holidays

Company info

Pinnacle Entertainment, Inc.
Website : http://www.pnkinc.com

Company Profile
Pinnacle Entertainment is a dynamic and growing casino entertainment company with nearly 15,000 team members. Pinnacle Entertainment, Inc. owns and operates 15 gaming entertainment properties, located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada and Ohio. Pinnacle holds a majority interest in the racing license owner, as well as a management contract, for Retama Park Racetrack outside of San Antonio, Texas.

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