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Job Details

Patient Relations Representative

Company name
Houston Medical Center

H10 - $14.21 + commensurate wi

Warner Robins, GA

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- High School diploma or GED equivalent

To strengthen, personalize and enhance the relationship between the patient and the hospital by maintaining a specific, effective channel through which patients can seek solutions to problems, concerns and unmet needs.  To act as a liaison between the patient, family and hospital staff during hospitalization providing necessary mediation to ensure patient rights are respected.  The Patient Relations Representative will also serve as a liaison between the patient and the Risk Management Department in handling patient and/or family complaints.  Representative will intercede in and handle as many patient/visitor complaints as possible before referring to Administration.  To provide emotional support to patient families during major trauma, code, serious illness or death situations as deemed appropriate.    High School graduate or GED equivalent. One(1) year professional experience in mediation, public relations, social services, counseling or hospital patient representative.     Self-directed with customer service, problem solving/resolution, conflict management and consensus-building skills.  Ability to use independent judgment in the coordination of complex issues.  Written verbal and non-verbal communication skills using tact and diplomacy.  Able to prioritize and multi-task. Interpersonal relationship skills.  Computer and organizational skills. Able to handle stressful and traumatic situations.   Successful candidates will be subject to criminal background and drug screens. EOE/AA/Females/Minorities/Veterans/Disabled  

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Current Houston Healthcare Employees Click Here to Apply

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Houston Medical Center

1601 Watson Boulevard

Warner Robins, Georgia 31093

Telephone: (478) 922-4281

Houston Healthcare provides wireless internet accessability for our patients and visitors throughout the facilities

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Perry Hospital

1120 Morningside Drive

Perry, Georgia 31069

Telephone: (478) 987-3600

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Houston Medical Center
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