Account Supervisor Employee Engagement and Internal Communications

Profile

Overview

We are looking for an Account Supervisor, Employee Engagement and Internal Communications to join our team! 
 
About the Job
We\u2019re Ketchum, a Top-5 global agency recognized as the most creatively awarded firm in our industry, a reputation earned by the people we employ \u2013 equal parts human-centered and business-focused, empathetic and intelligent.
 
This role sits within Ketchum\u2019s rapidly-growing Employee Communications & Engagement specialty. No other audience is as important right now as the employee. We specialize in helping clients build corporate culture and understand employees\u2019 mindsets, identifying the right channels, content, programs and tailored messaging to engage and transform their workforce.
 
At Ketchum, we work daily with industry leaders to assess the new workforce environment, create flexible strategies, develop engagement programs, and deploy tailored content for connecting meaningfully with employees\u2014from old-school workplace posters to sophisticated digital campaigns.
 
You\u2019ll join a collaborative team that celebrates good ideas wherever they come from.  And a culture where diversity of thought, experience and background is welcome.
 
Summary of Responsibilities
 
Client Management

Proactively consult clients and implement new ways to meet their needs through a deep understanding of Ketchum\u2019s capabilities, with a focus on internal communications expertise
Deliver high quality written content, ability to draft, edit and provide feedback on all materials to ensure they are client ready (e.g. edit media releases, fact sheets, pitch notes, pitch emails, byline articles, client correspondence, press releases, pitches, media lists, blog posts, social media content and reports)
Manage account activities including client programming, internal communications, executive leadership opportunities, special events, employee communications research projects, social media, program implementation, and other duties as assigned
Support client teams within Ketchum on internal communications and employee engagement needs
Cultivate and maintain trusted relationships with key clients by continuously adding value and anticipating and addressing their needs
Play a key role in developing and implementing internal communications programming
Build and leverage deep understanding of the clients\u2019 objectives and competitive environment to develop clear business cases around opportunities for employee engagement to deliver meaningful results and drive impact  
Troubleshoot client problems as they arise, seeking senior management input when appropriate
Demonstrate advanced understanding and application of industry trends
Write strategic program recommendations and draft scopes to achieve clients\u2019 business goals
Manage junior talent (Intern to Account Executive) and projects to deliver the highest quality work on time and on budget, and provide timely progress reports anticipating issues
Be flexible and facilitate teamwork, working with multiple teams with different core capabilities
Demonstrate understanding and application of internal communications strategies, employee ambassador programs, emerging social media platforms, HR communications and change management

Business Development

Play an active role in the development of presentations for clients and new business opportunities
Coordinates new business for team/agency as appropriate by providing research information, preparation of materials and draft/format documents, and acting as a liaison between the design department and account team
Identify incremental opportunities and raise to your specialty leader
Contribute to thought leadership activities
Understand and is an active participant in the new business/pitching process
Actively participate in networking and seeking new business opportunities, including pitching, research, writing, and presenting
Continue to develop internal and external network of contacts for a competitive client advantage, new business, and talent attraction for agency

Talent

Take accountability for personal development and areas of career growth; actively participate in training for self-development
Recognize and celebrates other\u2019s successes and gives credit where credit is due
Drive effective implementation of projects, identify best and most diverse resources to meet exceed client expectations and delegate work appropriately
Communicate clear, progressive direction to junior staff. Day-to-day direction of junior-level team members including delegation, delivering formal/informal feedback, coaching and project management. Supports and engages in acquisition of junior talent
Foster a culture of fast feedback through timely and impactful dialogue about performance, while coaching and providing recognition
Demonstrate, develop and drive a culture of feedback, coaching and recognition
Drive accountability for self and others. Inspire excellence in others; attract the best and most diverse talent for agency, grow, engage and retain talent. Contribute to creating a diverse, equitable and inclusive culture, where every employee feels a sense of belonging

Leadership (Internal/External)

Participate in local office and agency activities and training sessions; motivate team members to do the same
Have a visible role within your specialty team, and local office
Develop programs and collaborate effectively, communicate clear progressive direction to junior staff
Share credit, actively involve and engage team
Build strong relationships, deal constructively with internal and external situations, and be a role model for outstanding client service
Empower and motivate junior team members/direct reports to be curious, brave, inspiring and force for good
Exhibit empathy and effective interpersonal relations to develop broad network of internal and external contacts

Financial Management

Maintain compliance with the agency\u2019s daily time entry and expense report policy
Utilize PO system effectively. Verify billing accuracy
Meet utilization goal and connect with manager if you have availability to work on other projects
Manage internal status of jobs and due dates, advise senior team members of developments
Take accountability for managing time commitments and time entry on a daily basis
Begin to operationalize accounts, ability to scope, manage client budgets, setting up an account, assess staff needs, fee estimates, out of pocket expenses, reporting etc.
Understand and manage agency\u2019s financial tracking tools

Qualifications
We\u2019re looking for required skills, and they can come from any combination of education and experience. Diversity of thought and background are encouraged. Typical qualifications include:

Bachelor\u2019s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred 
5 - 7 years of experience in public relations agency or similar position; one year basic supervisory experience
Ability to thrive in a fast-paced environment
Natural curiosity
Continuous learner
Team-player
Integrity

About Ketchum
As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world\u2019s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We\u2019re just crazy enough to think we can impact the world \u2013 and how it responds to ideas \u2013 through communication.
 
We encourage our employees to be curious, brave, inspiring, and a force for good. Let\u2019s talk. Come belong at Ketchum!
 
What we offer

Robust benefits program 
Generous time off policies 
Retirement program with company match 
Workplace flexibility 
Business casual dress code 
Workplace and off-site social gatherings 
Yoga @ work 
Professional learning and development opportunities 
Tuition reimbursement 
Paid maternity/paternity leave 
Transit benefits  

Interested?  We\u2019ve got an opportunity for you.
 
 

Company info

Capstrat, Inc.
Website : http://www.capstrat.com