Work Shift: DAY Work Week: M - F Job SummaryJOB SUMMARYThe Community Outreach Program Manager is responsible for program management and administrative support and is accountable for performance against strategy/goals for the assigned area within Houston Methodist s Community Development division. This externally-facing role manages relationships internally with hospital leadership and externally with clients, partners and vendors. The Program Manager works independently to proactively identify problems and creative solutions to address requirements.PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental \\Scope of Service\\ and \\Provision of Care\\ plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity. HOUSTON METHODIST EXPERIENCE EXPECTATIONSoProvide personalized care and service by consistently demonstrating our I CARE values:-INTEGRITY: We are honest and ethical in all we say and do.-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.-ACCOUNTABILITY: We hold ourselves accountable for all our actions.-RESPECT: We treat every individual as a person of worth, dignity, and value.-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate. oFocuses on patient/customer safetyoDelivers personalized service using HM Service StandardsoProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)oIntentionally rounds with patients/customers to ensure their needs are being metoInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobPRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.PEOPLE - 20 %1.Maintains positive relationships and outcomes with sponsored organizations, hospital leadership and departmental stakeholders as assigned to influence alignment on strategic initiatives that support the organization. (EF)2.Independently fosters positive outcomes among stakeholders to drive creative solutions. (EF)3.Leads communication with authority to individuals and groups in a manner that engages and helps them understand and retain information. (EF)SERVICE - 25 %1.Independently leads development and implementation of departmental plans, campaigns/activations, events and initiatives; develops and manages recurring reports on program performance. Directs event support staff (as appropriate) and/or the work of others on the team as related to assigned projects (as appropriate). (EF)2.Manages relationships with external vendors as related to programs; includes outlining budget, scope of work, and expectations are in alignment with department needs. (EF)3.Proactively reviews and updates web content and marketing collateral and advertising to ensure effective message for programs and/or service lines. Leads conversations as the business expert with writers and designers. (EF)QUALITY/SAFETY - 20 %1.Drives strategy for and evaluates the success of programs and/or assigned sponsorships/events. (EF) 2.Contributes to development of effective business cases and presents to leadership, clients and stakeholders in order to influence and facilitate strategic change (as appropriate). (EF)3.Identifies and elevates opportunities to enhance the patient experience. (EF)FINANCE - 15 %1.Develops, presents and gains approval of plans and budgets to management. Adheres to approved budget. (EF)2.Independently measures campaign/program/sponsorship results and provides recommendations for improvement. Proactively seeks opportunities to optimize spending and results across channels. (EF)3.Ensures timely submission of invoices; tracks and adheres to budgets for assigned projects. (EF)GROWTH/INNOVATION - 20 %1.Independently optimizes program strategy and initiatives. (EF)2.Proactively problem solves when challenges present themselves. (EF)3.Leads conversations with organizational stakeholders about overall direction and implementing change within established plans or initiatives. (EF)This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION REQUIREMENTSoBachelors degree in Business Administration, Communications, healthcare administration or related field required.EXPERIENCE REQUIREMENTSo7 years experience related to business or healthcare administration or experience working in a nonprofit settingCERTIFICATES, LICENSES AND REGISTRATIONS REQUIREDoNoneKNOWLEDGE, SKILLS AND ABILITIES REQUIREDoDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations. oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.oAbility to lead meetings, conversations and present with authority.oAbility to work under pressure and balance many competing priorities.oPositive and supportive attitude and demeanor.oAbility to multi-task and work in an organized manner.oAbility to uphold confidential and sensitive information. oProficient in spreadsheet, word-processing, and presentation software.oGood judgment and decision making ability, with strong analytical and critical thinking skills; understands when to escalate issues.oProactively manages own professional development, including receiving, seeking out and acting on performance feedback.oAbility to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue.oDemonstrated initiative in managing projects and communication with stakeholders.oEffective and influential oral and written communication and presentation skills when working with physician leadership, administrators and peers.oAbility to motivate others with effective and positive communication. oAbility to engage with the public/consumers in a positive manner that fits HM standards.SUPPLEMENTAL REQUIREMENTSWork AttireYes/NoUniform NoScrubsNoBusiness professionalYesOther (dept approved) NoOn-Call* No (for Non-Exempt or Exempt jobs)*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above. Travel** May require travel within YesHouston Metropolitan areaMay require travel outside Yes of Houston Metropolitan area **Travel specifications may vary by department. Please note any other special considerations to this job: __________________________ Equal Employment OpportunityHouston Methodist is an Equal Opportunity Employer. Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor priority referral Protected Veterans requested. Company ProfileSince its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Report's Best Hospital list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of 100 Best Companies To Work For since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world. Associated topics: business development, case management, development, development manager, manage, plan, project, program development, program management, project management,
Website : http://www.houstonmethodist.org
Our historic milestones and future innovations are our way of showing our dedication to what matters most: Leading Medicine to keep you healthy. See the difference between practicing medicine and leading it.