Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Regulatory Insights & Communications Manager  
Bank of America Corporation
Charlotte, NC
Apply Now >
Lead Digital Communications and Change Management Consultant
Duke Energy Corporation
Charlotte, NC
Apply Now >
Communications Sr Associate-Charlotte, NC
TIAA-CREF Individual & Institutional Services, LLC
Charlotte, NC
Apply Now >
Communications Specialist
Randstad Holding nv
Charlotte, NC
Apply Now >
MARKETING MANAGER - SUPPLIERS
Compass Group PLC
Charlotte, NC
Apply Now >
View more jobs in Charlotte, NC
View more jobs in North Carolina

Job Details

Call Center Team Supervisor - 2nd Shift in

Company name
The American Red Cross

Location
Charlotte, NC

Apply for this job






6 hit(s)  

Profile

Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations.

Responsibilities:

Responsible for the supervision of assigned service agents including, but not limited to, interviewing/hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.

Ensures adequate staffing to meet call center objectives.

Projects staffing needs and develops strategies to ensure call hours objectives are met.

Initiates defined contingency actions during call period as required to maximize production.

Responsible for monitoring individual service agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents.

Utilize third party reviews to provide coaching. Identify and schedule training for service agents according to identified needs.

Utilize systems, reports and resources productively to achieve objectives in a cost-effective manner.

Implement programs for leading and motivating service agent staff to achieve recruitment organizational objectives and minimize turnover.

Perform other related duties as assigned.

Scope:

Oversee and monitor service agents within divisional call centers to achieve production standards for the number of calls and appointments, meeting defined levels of performance for productivity and quality.Essential Functions/Physical Requirements:The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Some local and non-local business travel may be required.Qualifications:

Bachelor's degree in business, management, marketing, communications, public relations, or the equivalent is required.

Minimum three years of proven sales and/or telemarketing experience indicating consistent record of achieving established goals.

Includes a minimum of one-year supervisory experience; preferably in a call center or blood banking environment.

Strong organizational and problem-solving skills, the ability to work independently and under pressure.

Ability to work in a fast-paced call center environment required.

Effective verbal and written communication skills are required.

Intermediate level computer skills with Microsoft Office applications in a Windows environment are required.

Schedule:

Sunday 11:30 am - 8:00 pm and Monday thru Thursday 12:00 pm - 8:30 pm.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

*LI-POST

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.

Apply Now

Apply Now

Share

Current Search Criteria

American Red Cross

Call Center Team Supervisor - 2n...

Charlotte

North Carolina

Clear All

A Service of DirectEmployers

Become a Member

VEVRAA Compliance

Include Jobs for Free

Post Jobs

About

Blog

Contact

Privacy

Terms

Disability Jobs

Diversity Jobs

Minority Jobs

Veterans Jobs

Security Tips

Member Companies

Recruitment Marketing

Military Crosswalk

Schedule a Demo

Company info

The American Red Cross
Website : http://www.redcross.org

Company Profile
Each day, thousands of people – people just like you – provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world. We roll up our sleeves and donate time, money and blood. We learn or teach life-saving skills so our communities can be better prepared when the need arises. We do this every day because the Red Cross is needed - every day.

Similar Jobs:
MARKETING MANAGER - HOSPITALITY/FOOD SERVICE VERTICAL MARKETS A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our gr...
COMMUNICATIONS MANAGER
Location : Charlotte, NC
COMMUNICATIONS MANAGER COMMUNICATIONS MANAGER - Northeast Region - based in Richmond, VA or Charlotte, NC A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known fo...
Communications Specialist
Location : Charlotte, NC
Job #:  189553\\r \\r \\r \\r \\r Job Description \\r\\rCompensation (Hourly Range)*: $25 - $26 Hourly\\r\\r\\rIf you are an experienced Communications Specialist looking for a position with a leading company, Bartech can help! W...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
PRCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
PRCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 PRCrossing - All rights reserved. 169