National Guard & Reserve Rep:189264 Primary Location :US-Illinois-ChicagoWork Environment Type:Virtual\/Work At Home Schedule :Full-time Role: National Guard & Reserve Education Representative Assignment: Humana Government Business Location: Chicago\/Northern IL Assignment Capsule : To provide TRICARE benefit briefings annually or upon request to all National Guard and Reserve unit members and their eligible family members. Also coordinate support for Family Day activities at the unit and state level, where all aspects of TRICARE benefits will be briefed as required.Be able to resolve claims issues, facilitate enrollments and provide the necessary guidance to our beneficiaries. Attend State annual Association Conferences for the National Guard and Reserves and man information booth\/resource tables as required. Key Accountabilities: \u00b710% - Assist beneficiaries and their family members with billing and claims issues as needed. Provide timely follow- up to beneficiary inquiries and facilitate resolution of issues within assigned market. \u00b710% - Provide explanation of TRICARE benefits as they relate to National Guard and Reserve members and their family members, and answer questions regarding enrollment, portability, eligibility, provider steerage and DoD\/DHA policy. \u00b725% - Schedule and conduct educational benefit briefings annually and as requested by units for National Guard and Reserve service members and their family members. Ensure that family members are included in the initial briefing and follow on briefings 30 days after deployment. \u00b710% - Coordinate support for Family Day activities at the unit and state level. \u00b75% - Establish and maintain relationships with TRO-East representatives. \u00b735% - Design, develop, educate and conduct presentations tailored to the needs of our customers. \u00b75% - Educate and promote usage of the TRICARE website\u2019s resources. Role Essentials \u00b7Our Department of Defense contract requires U.S. Citizenship for this role \u00b7Successfully receive interim approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing) \u00b7The schedule for this role is Thursday - Sunday (4 days 10 hours\/day) and will require a minimum of 30 weeks of regional travel. \u00b7Bachelor\u2019s Degree or one to two years equivalent business, customer relations and or TRICARE experience \u00b7Active Driver\u2019s License \u00b74 years\u2019 experience in public contact position including making presentations to groups \u00b7Demonstrated ability to independently analyze information, research problems and determine solutions \u00b7Ability to handle high volume customer contact in a polite and professional manner \u00b7Strong written communication and presentation skills \u00b7Strong PC skills, including business software Role Desirables: \u00b7Knowledge of the TRICARE program \u00b7Former National Guard or Reserve membership Humana Military, a wholly-owned subsidiary of Humana Inc. headquartered in Louisville, KY, partners with the Department of Defense to administer the TRICARE health program for military members, retirees and their families. For more than 20 years, Humana Military has strived to create better health outcomes and simplified experiences for millions of beneficiaries across the United States through TRICARE and other military healthcare programs. High-quality service, cost-effective platforms, and progressive approaches to care drive Humana Military to be a thought leader in the industry and an essential partner to the Government.
Website : http://www.humana.com
Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers.