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Community Relations Representative

Location
Costa Mesa, CA

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u003Cpu003Eu003Cimg src=****communities.jpg width=100%\u003Eu003C/pu003Eu003Cdivu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003Eu003Cbu003EPosition Summary:u003C/bu003Eu0026#13;u003C/pu003Eu003Cpu003Eu003Cpu003EPromote positive, proactive resident relations by working to make the rental living experience of the highest quality, and serving as the first point of contact for all resident interactions on site. u0026nbsp;Act in a sales capacity by retaining customers and renewing leases.u003C/pu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu003Cpu003EAssist with all inquiries including move-in process, resident requests, follow-up, administration, renewal process, move-out process, resident events, resident transfers.u003C/pu003Eu003Cpu003Eu0026nbsp;u003C/pu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003Eu003Cbu003EJob Duties:u003C/bu003Eu0026#13;u003C/pu003Eu003Cpu003Eu003Culu003Eu003Cliu003EProvide the highest level of customer service at all timesu003C/liu003Eu003Cliu003EResponsible for achieving resident renewal sales goals by demonstrating the value in our communities in a competitive marketu003C/liu003Eu003Cliu003EPerform resident retention calls and evaluate the needs of our customers while communicating the benefits of our propertiesu003C/liu003Eu003Cliu003EEnsure that all relative information regarding resident issues, requests and complaintsu0026nbsp; are accurately noted in OneSiteu003C/liu003Eu003Cliu003EServe as a resource for management in the development and communication of improved/better and more efficient resident relationsu003C/liu003Eu003Cliu003EAssist residents with the move in process as neededu003C/liu003Eu003Cliu003EUnderstand and facilitate retention process which includes renewal paperworku0026nbsp;u003C/liu003Eu003Cliu003EEducate residents on ICAC proceduresu003C/liu003Eu003Cliu003EMaintain optimum financial levels of performance by demonstrating the value in our community to residentsu003C/liu003Eu003Cliu003ESuccessfully tour and lease apartments when neededu003C/liu003Eu003Cliu003EProcess resident applications, lease documents and related paperwork as neededu003C/liu003Eu003Cliu003EAbility to solve simple to complex resident relation issues in a timely manneru003C/liu003Eu003Cliu003ESupport the marketing functions by recording accurate data on prospects and residentsu003C/liu003Eu003Cliu003EPerform community inspections to ensure aesthetics are maintained to Company expectationsu003C/liu003Eu003Cliu003EMaintain filing, communications and record keeping in accordance with Company policies and proceduresu003C/liu003Eu003Cliu003EPartner with all departments and vendors to ensure business continuityu003C/liu003Eu003Cliu003ETrack NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputationu003C/liu003Eu003Cliu003EParticipate in community customer experience events as well as resident programs and activities in order to provide a sense of communityu003C/liu003Eu003Cliu003EPerform additional duties as assigned or requestedu003C/liu003Eu003C/ulu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003Cp style='padding: 10px;border: 1px solid transparent;'u003Eu003Cp style='font-size:16px;word-wrap: break-word;'u003Eu003Cbu003EMinimum Qualifications:u003C/bu003Eu0026#13;u003C/pu003Eu003Cpu003Eu003Culu003Eu003Cliu003EHigh school diploma from an accredited institutionu003C/liu003Eu003Cliu003EBacheloru0026rsquo;s Degree highly preferredu003C/liu003Eu003Cliu003EMinimum one-year experience in a customer service and sales environmentu0026nbsp;u003C/liu003Eu003Cliu003EExperience in onsite apartment leasing and administration or hospitality preferredu003C/liu003Eu003Cliu003ESuperior customer service skills and a desire to help peopleu003C/liu003Eu003Cliu003EAbility to handle basic accounting principles and conceptsu003C/liu003Eu003Cliu003EAbility to handle resident concerns or complaintsu003C/liu003Eu003Cliu003EExcellent written and oral communication and interpersonal skillsu003C/liu003Eu003Cliu003ESound practical judgment of prioritiesu003C/liu003Eu003Cliu003EAbility to use MS Office and Google Appsu003C/liu003Eu003Cliu003EUnderstand, apply and comply with all company policies and proceduresu003C/liu003Eu003Cliu003EAbility to work weekends u0026amp; holidaysu003C/liu003Eu003Cliu003EAbility to pass a Motor Vehicle Checku003C/liu003Eu003C/ulu003Eu0026#13;u003C/pu003Eu003C/pu003Eu003C/divu003Eu003Cpu003Eu003Cimg src=****detail_8.5 in wide.jpg width=100%\u003Eu003C/pu003Eu003Cpu003Eu003Cbru003Eu003Cstrongu003EAbout Us:u003C/strongu003Eu003Cbru003Eu003Ca href=****style=color:#0000ee\u003EIrvine Company Apartment Communitiesu003C/spanu003Eu003C/au003E (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal Californiau2019s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.u003C/pu003Eu003Cpu003EWith world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.u003C/pu003Eu003Cpu003EWe take as much pride in our employee community as we do the communities we create. Itu2019s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.u003C/pu003Eu003Cpu003EApply today to join our employee community, and learn more about u003Ca href=****target=_blank\u003Eu003Cspan style=color:#0000ee\u003EIrvine Companyu003C/spanu003Eu003C/au003E, our u003Ca href=****target=_blank\u003Eu003Cspan style=color:#0000ee\u003Elegacyu003C/spanu003Eu003C/au003E and our u003Ca href=****target=_blank\u003Eu003Cspan style=color:#0000ee\u003Eguiding principlesu003C/spanu003Eu003C/au003E.u003C/pu003Eu003Cpu003Eu003Cbru003EThe Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.u003C/pu003E,datePosted:2018-08-10,employmentType:FULL_TIME,industry:Customer Service/Call Center,hiringOrganization:{@type:Organization,name:The Irvine Company},identifier:{@type:PropertyValue,name:The Irvine Company,value:24910-en_US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Costa Mesa,addressRegion:CA,postalCode:92626}}}

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