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Operations Support Specialist

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Hartford, CT

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Description With a great product and awesome people, it is no surprise why WEX Health is such a fast growing company. That's why we're always on the look-out for new, talented people to help us achieve our goal - to simplify the business of Health Care. Simplifying Health Care? Sounds challenging and exciting, right?\u00a0 Operations Support Specialist As a high-energy, client-facing WEX Health Operations Support Specialist, you will be responsible for working with card fulfillment vendor on card designs, inventory management and card package management. This position requires direct interaction with internal and external collegues and vendors; providing support assistance over the telephone, email communication, and writing of content to be published on WEX Health support portal.\u00a0 Responsibilities include Ability to work with multiple vendors and manage inventory, set up and testing for card and material packages. Oversee inventory management for each client of custom inventory items and research any issues\/discrepancies. Review and edit custom material and card package carrier content. Monitor incoming files for errors and potential issues. Serves as the first point of contact for Support inquires and issues submitted via telephone and support portal. Investigate and troubleshoot issues related to WEX Health applications using tools, and related technologies to resolve them in a timely manner. Demonstrates strong customer service abilities through positive interaction with the partners as well as comprehensive responses to the Technical Support issues. Ability to work well in a team environment. Projects as assigned Qualifications Four-year college degree in Communications, English or Marketing preferred Excellent verbal and written communication skills Able to learn quickly Ability to diagnose and troubleshoot complicated issues Highly organized and detail oriented Our Company:\u00a0 WEX Health offers a SAAS Based Health Care Payment Solution to Banks, Health Carriers, Third Party Administrators and Payroll Vendors. We are located in Fargo, Minneapolis, Omaha, St. Louis and Hartford, CT and growing rapidly.\u00a0 Outstanding Benefits: Competitive Health, Dental and Vision benefits \u00a0Awesome PTO and\u00a0 Outstanding Match on company 401k Tuition Reimbursement \u00a0Health Reimbursement\u00a0 New Innovative Benefits such as: Parental Leave Policy Wellness reimbursement VTO Time Off. Equal Opportunity Employer\/Vets\/Disability

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Company Profile
WEX gives you precise financial and information management solutions to help your company strengthen its balance sheet and achieve unparalleled control and security. Since 1983, WEX has been a fleet card pioneer, steadily building a proprietary U.S. network that has earned site acceptance at over 90 percent of the nation's retail fuel locations and over 45,000 vehicle maintenance locations. This extensive network has earned the trust of commercial and government fleets, which use our charge cards for their over 7.6 million vehicles to purchase fuel and maintenance services. One foundation of WEX’s marketplace leadership is our proprietary software, which lets fleets control purchases in the field, and gives them comprehensive information and analysis tools to effectively manage their operations and reduce costs. WEX today provides category-leading fleet, corporate and prepaid payment solutions across a wide spectrum of business sectors around the globe. Our portfolio of business encompasses a MasterCard-branded corporate card; TelaPoint, a provider of supply chain software solutions for petroleum distributors and retailers; Pacific Pride, an independent fuel distributor franchisee network; and international subsidiaries. Through the efforts of more than 1,300 associates around the world, WEX will continue to provide its clients with unparalleled services and precise solutions to help them pursue ambitious goals and improve business efficiency.

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