Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Dearborn, MI
View more jobs in Michigan

Job Details

Seeking an Experienced Customer Service Representative in Allen Park MI

Company name
Percepta

Location
Dearborn, MI

Apply for this job






16 hit(s)  

Profile

  

PLEASE NOTE THAT THE HOURS AND DAYS OF OPERATION FOR THIS TEAM ARE AS FOLLOWS: EMPLOYEES WORK A REGULAR LENGTH SHIFT (i.e., 40 hours per week) WITHIN THESE DAYS/HOURS, CONDITIONAL ON THE NEEDS OF THE BUSINESS.

o Friday through Sunday (8:00 am EST to 10:00 pm EST)

o Monday through Thursday (9:00 am EST to 11:00 pm EST)

Seeking candidates with the following:

• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

 

Automotive Customer Experience Leader Position

The Customer Experience Leader builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.  This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.  Customer Experience Leaders will teach and guide consumers through this savvy and innovative technological experience.  Client interaction, first and foremost, is to provide an exceptional experience in order for guests to build a strong loyalty to the program.  Customer Experience Leaders will be focused on building relationships with their members and providing an outstanding experience where members are delighted.

Automotive Customer Experience Leader Responsibilities

• Provide an exceptional member experience in every interaction.

• Provide insightful advice and direct support to members in need.  Diagnoses of issues and provide resolution with teaching and guidance.

• Partners with legacy App owners for troubleshooting and resolution.

• Researches and resolves billing or payment issues.  Owns the member experience from the very beginning to the end. Making decisions on whether to escalate or how to address issues so the member is delighted and eager to continue to utilize the program.

• Identifies and presents out of the box ideas and changes to other Customer Experience Leaders and Leaders that will ensure this program is second to none.

Automotive Customer Experience Leader Education

• Associates Degree along with equivalent position related experience required.  Bachelor’s degree preferred.

o Communications, Public Relations, Marketing, or related field of study preferred.

Automotive Customer Experience Leader Experience

• Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.

• A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.

o Exceptional customer service

o Automotive Industry

o Cutting edge technology

Automotive Customer Experience Leader Skills

• Communication

o Excellent communication skills – both verbal and written word

 Passionate and confident over the phone or on video chat

 Comfortable with twitter, email, text, or any written form

 Savvy and demonstrate creative solutions

o Present a professional and polished yet friendly demeanor

o Speed and accuracy when typing

o Ability to sway the opinion of others through verbal and/or written correspondence

o Ability to adapt communication style to fit the style of others

o Ability to diagnose issues quickly and resolve with patience and empathy

o Demonstrated ability to interject personality into written content without crossing professional boundaries

• Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues

• Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients

• Strong customer service, interpersonal and relationship-building skills

• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

• Ability to work well under pressure

• Active listening skills

• Strong multi-tasking skills, organizational, time management, planning and problem solving skills

• Self-sufficient, resourceful and works well with minimal supervision

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Company info

Percepta
Website : http://www.percepta.com

Company Profile

Similar Jobs:
Communications - Summer Intern
location Novi, MI
Communications - Summer Intern','P154964','!*!Position Summary: The Communications Intern will work within Cooper Standard’s Corporate Communications Department to assist with communications projects, employee engagement activitie...
Communications Specialist
location Detroit, MI
Communications Specialist','10665','!*!The future is bright at DTE Energy! We are the largest electric and gas utility in Michigan with an aspiration to be the best-operated energy company in North America. We are a Fortune 500 co...
Event Coordinator (Temp)
location Detroit, MI
Crain’s Detroit Business is seeking an Event Coordinator . This role will assist in our fast-paced, growing events department at Crain’s Detroit Business and will be responsible for providing event support inclusive of planning an...
I was very pleased with the PRCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
PRCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
PRCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 PRCrossing - All rights reserved. 169