American Express Company
Agile Marketing and Communications Scrum Master - US Consumer Digital Marketing','18001892','!*!Consumer Marketing Services (CMS) is responsible
for marketing for all US Consumer Charge and Credit products including
acquisition of new members, deepening engagement in early tenure, loyalty
marketing for tenured members, and retention efforts spanning all channels. The
CMS Digital Marketing Prospect Site Team at American Express is focused on
delivering best-in-class digital marketing and card shopping experiences to
grow new member acquisition.
For this exciting and dynamic role, we are
seeking a Scrum Master for an Agile Marketing and Communications scrum team.
Agile Marketing and Communications scrum teams focus on developing clear and
concise messaging of existing products or services through iterative testing.
This is a high profile project with senior leadership support. Three pilot
teams were launched in 2017, and American Express plans to continue launching
more scrum teams in 2018. This role will be instrumental to paving the way for
Agile Marketing and Communications at American Express.
The Manager will be responsible for leading a
team and managing a rapidly changing environment. The individual will motivate
and push a team to continuously optimize performance – striving to find new and
creative ways to solve problems. The individual must be pro-active, flexible to
change course when presented with new information and a strong communicator.
Develop a deep
understanding of American Express Marketing communications to help lead an
Agile Marketing and Communications scrum teamFoster an environment of
successful delivery and continuous improvementFoster a team culture
and team building dynamicsManage E2E process by
defining objectives, developing test timelines and managing key cadence of
meetingsAssist teams with a hands-on
problem solving approach from ideation through to delivery; troubleshoot issues
and escalate issues to the appropriate peopleCommunicate actions,
changes and team and test results on a regular basisEnable close cooperation
across all roles and functions to work efficiently and effectively together
including Digital Marketing, Digital Analytics, Creative teams, Testing/CXO,
Digital Product, GCO/Compliance, Brand, Campaign Operations
','!*!Experience working with
agile teams and knowledge of scrum ceremoniesExtremely strong project
management, communication, and presentation skillsFlawless executor with
ability to progress work in parallel to meet deadlinesExperience managing
multiple stakeholders across roles and functions, including the ability to
advance your position while still fostering a strong working relationshipAvid customer advocate
and innovative problem solver with demonstrated success developing and
implementing insights-driven strategies that deliver quantifiable resultsClear and articulate
communicator who can influence partners and provide strategic thought
Scrum certification a plus
on factors such as business unit requirements, the nature of the position, cost
and applicable laws, American Express may provide visa sponsorship for certain
','Marketing','US-New York-New York','','Full-time','Feb 14, 2018','Feb 28, 2018','','','Agile Marketing and Communications Scrum Master - US Consumer Digital Marketing
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.