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Job Details

Agile Marketing and Communications Scrum Master - US Consumer Digital Marketing

Company name
American Express Company

New York City, NY
10 hit(s)  


Agile Marketing and Communications Scrum Master - US Consumer Digital Marketing','18001892','!*!Consumer Marketing Services (CMS) is responsible

for marketing for all US Consumer Charge and Credit products including

acquisition of new members, deepening engagement in early tenure, loyalty

marketing for tenured members, and retention efforts spanning all channels. The

CMS Digital Marketing Prospect Site Team at American Express is focused on

delivering best-in-class digital marketing and card shopping experiences to

grow new member acquisition.


For this exciting and dynamic role, we are

seeking a Scrum Master for an Agile Marketing and Communications scrum team.

Agile Marketing and Communications scrum teams focus on developing clear and

concise messaging of existing products or services through iterative testing.

This is a high profile project with senior leadership support. Three pilot

teams were launched in 2017, and American Express plans to continue launching

more scrum teams in 2018. This role will be instrumental to paving the way for

Agile Marketing and Communications at American Express. 


The Manager will be responsible for leading a

team and managing a rapidly changing environment. The individual will motivate

and push a team to continuously optimize performance – striving to find new and

creative ways to solve problems. The individual must be pro-active, flexible to

change course when presented with new information and a strong communicator.



Develop a deep

understanding of American Express Marketing communications to help lead an

Agile Marketing and Communications scrum teamFoster an environment of

successful delivery and continuous improvementFoster a team culture

and team building dynamicsManage E2E process by

defining objectives, developing test timelines and managing key cadence of

meetingsAssist teams with a hands-on

problem solving approach from ideation through to delivery; troubleshoot issues

and escalate issues to the appropriate peopleCommunicate actions,

changes and team and test results on a regular basisEnable close cooperation

across all roles and functions to work efficiently and effectively together

including Digital Marketing, Digital Analytics, Creative teams, Testing/CXO,

Digital Product, GCO/Compliance, Brand, Campaign Operations

','!*!Experience working with

agile teams and knowledge of scrum ceremoniesExtremely strong project

management, communication, and presentation skillsFlawless executor with

ability to progress work in parallel to meet deadlinesExperience managing

multiple stakeholders across roles and functions, including the ability to

advance your position while still fostering a strong working relationshipAvid customer advocate

and innovative problem solver with demonstrated success developing and

implementing insights-driven strategies that deliver quantifiable resultsClear and articulate

communicator who can influence partners and provide strategic thought



Scrum certification a plus



on factors such as business unit requirements, the nature of the position, cost

and applicable laws, American Express may provide visa sponsorship for certain


','Marketing','US-New York-New York','','Full-time','Feb 14, 2018','Feb 28, 2018','','','Agile Marketing and Communications Scrum Master - US Consumer Digital Marketing

Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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